at Macquarie
Investment BankingPosted 6 days ago
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**Associate - Service Desk** at Macquarie's Manila Tech Team. As the first customer contact, you'll resolve tech queries across digital platforms, ensuring excellent customer experience globally. Key needs are: Microsoft 365 expertise (Office 365, Windows 10/11, Active Directory, etc.), desktop support experience, superior customer service skills, and adherence to security protocols. You'll join a global financial group offering hybrid work, comprehensive benefits, and learning opportunities. Apply now!
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
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Associate - Service Desk
Additional office locations
Manila
Job ID
24021
Date
24-Sep-2026
Permanent - Full time, Junior
Job category
Technology - Engineering
Apply now
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Help provide a superior approach to customer service and join our Manila Technology team as a Service Desk member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.
We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, youre empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.
What role will you play?
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As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.
You will provide support for technology-based queries across our digital platforms supporting our various businesses globally. The team operate on a 24 x 7 basis and are focused on providing an exceptional customer experience.
What you offer
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- Technical knowledge of Microsoft 365 including:
- Office, 0365
- Windows 10 Pro and 11
- Active Directory
- Apple IOS/Mac and Android
- Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system
- Superior customer service skills and solid interpersonal, written and verbal communication skills
- Diligence to adhere to security, regulatory and compliance processes.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
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At Macquarie, youre empowered to shape a career thats rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- 1 wellbeing leave day per year
- 20 weeks paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks paid leave for secondary caregivers
- 5 days carers leave of immediate family members on top of annual leave
- 2 days of paid volunteer leave and donation matching
- Voluntary parental medical insurance plan for married employees
- Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
- Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment
About Technology
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Technology enables every aspect of Macquarie, for our people, our customers and our communities. Were a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrows technology solutions.
Inclusion at Macquarie
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We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.
