Location: Wilmington, DE, United States

Join a team where you can turn big priorities into measurable outcomes and help leaders deliver work that matters. Youll build the operating rhythm, visibility, and follow-through that enable great customer experiences.

As a Vice President, Program and Project Manager in Customer Experience and Benefits, you will connect strategy to execution by defining scope, aligning stakeholders, managing dependencies, and driving clear, accountable delivery. You will build governance, reporting, and operating routines that help teams prioritize work, remove blockers, and deliver commitments with confidence.

Job responsibilities

• Lead complex programs from planning through delivery, defining scope, timelines, ownership, risks, dependencies, and success measures
• Translate strategic priorities into actionable workplans, operating cadences, and executive-ready updates
• Align cross-functional partners to resolve blockers, manage trade-offs, and maintain delivery momentum
• Establish governance routines that improve prioritization, execution discipline, and accountability
• Create and maintain project artifacts including plans, status reports, decision logs, and issue trackers
• Drive launch and implementation readiness by coordinating partners, milestones, and risk mitigation plans
• Communicate clearly with stakeholders to set expectations, surface decisions needed, and keep updates concise and action-oriented
• Track outcomes using milestones, risks, and key performance indicators (KPIs) to support decisions and continuous improvement

 

Required qualifications, capabilities, and skills

• 5+ years of experience in program management, project management, product operations, business management, or strategy execution
• Demonstrated experience leading cross-functional programs with multiple workstreams and senior stakeholders
• Strong executive communication skills, including synthesizing complex topics into clear updates, recommendations, and decision points
• Strong organizational skills, including the ability to create structure, manage ambiguity, and drive follow-through
• Analytical approach to program execution, including experience using metrics, milestones, risks, and status reporting
• Experience managing dependencies, issues, timelines, and stakeholder expectations across teams
• Ability to influence without direct authority and build trusted relationships across business, product, technology, design, analytics, operations, risk, legal, compliance, and controls
• Proficiency with standard business tools and comfort creating polished, executive-ready materials
• Experience operating in regulated or risk-based environments
• Working knowledge of Agile ways of working, product development lifecycles, backlog management, and launch readiness practices

 

Preferred qualifications, capabilities, and skills

• Experience in financial services or customer-facing digital products
• Experience with customer experience, benefits, rewards, servicing, or engagement capabilities
• Experience supporting product teams through launches, delivery management, product operations, or transformation initiatives
• Experience using automation, data visualization, or reporting tools to improve tracking, insights, and decision-making
• Ability to mentor teammates, promote best practices, and support a culture of learning and accountability

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. 

Drive cross-team programs that improve customer experience and benefits, from strategy through delivery and launch readiness.