Bulge Bracket Investment Banks

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**Vice President, Product Specialist – Fusion Customer Success**: Lead clients in leveraging Fusion's data, analytics, and AI platform. Serve as a technical expert, collaborate with business, product, and engineering stakeholders to deliver impactful solutions. Key responsibilities include platform expertise, solution delivery, client engagement, and driving adoption. Bring hands-on experience with cloud-based data and AI technologies, and a background working with cross-functional teams. Shape the future of data and AI at JPMorganChase.

Compensation: Not specified GBP
City: London
Country: United Kingdom

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Location: LONDON, United Kingdom

Join us to shape the future of data, analytics, and AI at JPMorganChase. You will empower clients to unlock the full potential of Fusions platform, working alongside talented teams across the company. Your expertise will help drive innovation, accelerate adoption, and deliver impactful solutions. We value your passion for collaboration and continuous improvement. Discover a role where your contributions make a difference.

As a Vice President, Product Specialist within the Fusion Customer Success team in the Chief Data & Analytics Office, you will guide clients in leveraging Fusions data, analytics, and AI platform. You will collaborate with business, product, engineering, and client teams to ensure successful platform adoption and satisfaction. Your technical expertise will support prioritized use cases and enable clients to realize value from Fusions capabilities. You will play a key role in promoting platform awareness and driving continuous improvement. Together, we foster a culture of innovation and partnership.

Job Responsibilities:

Serve as a subject matter expert on Fusion platform capabilities, including data, analytics, and AI

Provide technical expertise and guidance for prioritized use cases, webinars, and events

Collaborate with stakeholders to understand business needs and recommend optimal Fusion solutions

Support the development, documentation, and communication of common solution patterns to accelerate Fusion adoption

Partner with Solutions Engineers and platform teams to ensure integrated and effective solution delivery

Promote platform awareness, usage, and adoption through enablement activities and client engagement

Track and report on adoption, usage, and satisfaction metrics to inform continuous improvement

Advocate for best practices in data, analytics, and AI delivery and platform adoption

Support cross-product platform initiatives and provide feedback to inform platform enhancements

Foster strong collaboration across Fusion product, engineering, and client teams

Required Qualifications, Capabilities, and Skills:

Hands-on experience with cloud-based data, analytics, and AI technologies in financial services or a related industry

Ability to provide technical guidance and support for complex platform solutions

Experience working directly with business, product, and engineering teams to deliver solutions to production

Strong collaboration and communication skills across diverse stakeholder groups

Demonstrated ability to drive platform adoption and client enablement

Preferred Qualifications, Capabilities, and Skills:

Familiarity with Fusion platform components or similar enterprise data and AI platforms

Experience with platform enablement, technical advocacy, or strategic implementations

Knowledge of cloud-native architectures, controls, and best practices

Passion for mentoring and developing talent

Track record of delivering innovative data, analytics, and AI solutions at scale

If youre ready to make an impact and help shape the future of data and AI at JPMorganChase, we invite you to join our collaborative and innovative team.

Drive adoption and enablement of Fusions data, analytics, and AI platform through technical expertise and collaborative client engagement.

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