Bulge Bracket Investment Banks

Posted 6 days ago

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**Vice-President - Fraud Operations** leads teams in preventing bank losses, safeguarding customers, and mitigating emerging fraud threats. In Edinburgh, this senior role requires operational leadership, process improvement, and stakeholder management. Key responsibilities include end-to-end leadership, driving continuous operational improvements, delivering financial targets, managing change, and optimizing resources. Adept candidates bring relevant operational leadership experience, fraud management skills, and strong communication and analytical skills. This role demands a strategic thinker who can immaculately balance risk, controls, and customer experience in an evolving AI landscape.

Compensation: Not specified
City: Edinburgh
Country: United Kingdom

Full Job Description

Location: EDINBURGH, MIDLOTHIAN, United Kingdom

Are you looking for a new career opportunity to lead a Fraud Operations Team?

As a Vice-President - Fraud Operations, you will apply deep fraud and operational leadership to safeguard customers and the bank - reducing fraud losses, mitigating emerging threats, and ensuring fair, consistent outcomes.

You will lead a team primarily based in Edinburgh and be accountable for delivering a robust, well-governed control environment while continuously improving operational effectiveness and efficiency. You will also build an inclusive, high-performing culture - making the team a great place to do great work.

Job Summary

As a Vice-President - Fraud Operations within Fraud Operations you will be the frontline of preventing loss to our bank. In this role you will be working on the highest risk alerts to ensure that we proactively identify mule activity, protect our customers from scams and ensure that we dont allow fraudsters to open a Chase account.

You will be responsible for identifying, investigating, and preventing firstparty fraud, including key mule activity - managing highrisk alerts end-to-end and partnering closely with Product, Strategy Analytics, Control Partners, and frontline teams to mitigate risk while protecting customer experience.

You will lead a high-performing team to remain at the forefront of fraud prevention as threats evolve rapidly, including in an increasingly AI-enabled landscape. This includes transforming the operating model through greater automation and straightthrough decisioning where appropriate, improving detection coverage and response times, and strengthening signal sharing and feedback loops across teams to continuously enhance controls and reduce losses.

With a strong focus on quality and measurable results, you will deliver a balanced scorecard that optimizes fraud risk outcomes while minimizing unnecessary customer friction - ensuring controls are effective and customer journeys remain fair and seamless. You will also identify, develop, and empower talent, building the skills, mindset, and cadence needed for the team to thrive, bring new ideas, and continuously raise the bar.

Job Responsibilities

Deliver end-to-end leadership, by setting clear direction, coordinating day-to-day execution, and governing processes, controls, performance, and reporting.
Deliver continuous improvement, by reviewing current ways of working and designing/implementing enhanced procedures, tools, and operating standards, leveraging automation and AI where appropriate.
Deliver outcomes against agreed financial targets, by owning budgets and performance management while balancing risk, controls, and customer experience.
Deliver cross-site and cross-functional change initiatives, by aligning priorities, managing dependencies, and driving effective change delivery through strong stakeholder engagement and governance.
Deliver demand-aligned resourcing and capability, by optimizing capacity, skills mix, and scheduling, supported
by robust onboarding and ongoing training, coaching, and development.

Required qualifications, capabilities and skills

Relevant experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size
Experience working with Controls/ Operational Risk Management at a large, complex banking organization in an Operational setting
Proven management skills, including the ability to identify and develop new talent and to think and act strategically
A strong track record of managing relationships at a senior level
Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing
Ability to manage competing priorities under tight deadlines

Preferred qualifications, capabilities and skills

Detailed understanding of Fraud Operations within Banking
Demonstrable understanding of banking regulations, ideally with a Fraud focus
Strong change management capability, including supporting operational/process changes and driving adoption of new processes
Strong critical thinking skills, with the ability to analyze issues, assess risk, and make sound decisions under pressure
Strong organizational skills, with the ability to manage competing priorities and deliver accurately in a fast-paced environment

Full Job Description

Location: EDINBURGH, MIDLOTHIAN, United Kingdom

Are you looking for a new career opportunity to lead a Fraud Operations Team?

Job Summary

Job Responsibilities

Deliver end-to-end leadership, by setting clear direction, coordinating day-to-day execution, and governing processes, controls, performance, and reporting.
Deliver continuous improvement, by reviewing current ways of working and designing/implementing enhanced procedures, tools, and operating standards, leveraging automation and AI where appropriate.
Deliver outcomes against agreed financial targets, by owning budgets and performance management while balancing risk, controls, and customer experience.
Deliver cross-site and cross-functional change initiatives, by aligning priorities, managing dependencies, and driving effective change delivery through strong stakeholder engagement and governance.
Deliver demand-aligned resourcing and capability, by optimizing capacity, skills mix, and scheduling, supported
by robust onboarding and ongoing training, coaching, and development.

Required qualifications, capabilities and skills

Relevant experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size
Experience working with Controls/ Operational Risk Management at a large, complex banking organization in an Operational setting
Proven management skills, including the ability to identify and develop new talent and to think and act strategically
A strong track record of managing relationships at a senior level
Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing
Ability to manage competing priorities under tight deadlines

Preferred qualifications, capabilities and skills

Detailed understanding of Fraud Operations within Banking
Demonstrable understanding of banking regulations, ideally with a Fraud focus
Strong change management capability, including supporting operational/process changes and driving adoption of new processes
Strong critical thinking skills, with the ability to analyze issues, assess risk, and make sound decisions under pressure
Strong organizational skills, with the ability to manage competing priorities and deliver accurately in a fast-paced environment

Vice-President - Fraud Operations

Full Job Description

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Full Job Description

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