Posted 4 days ago
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**Senior Manager, Fraud (Debit Card) Operations:** Lead cross-functional fraud detection operations team, driving new capabilities, strengthening processes, and influencing decisions. Key responsibilities include transition support for in-house debit card fraud detection, policy development, and workflow design. Essential skills: operational expertise, fraud risk management, strong communication, project management, and FINRA 7/63 certification. Bachelor's degree required, supervisory 9/10 or 24 needed within 6 months.
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Full Job Description
Job Description:
Senior Manager, Fraud (Debit Card) Operations
The Role
Global Fraud Detection Operations (GFDO) is responsible for detecting, assessing, and responding to emerging fraud risks across Fidelitys businesses. As the Sr. Manager, Fraud (Debit Card) Operations, you will help shape the operational foundation for new fraud detection capabilities while strengthening existing processes, controls, and workflows across GFDO.
A key near-term focus of this role is supporting Fidelitys transition toward in-house debit card fraud detection. You will represent GFDO across cross-functional planning calls and design sessions, ensuring operational requirements, risk considerations, and workflow needs are fully understood and incorporated into the future-state model. You will lead the development of policies, procedures, playbooks, and readiness documentation.
This role requires strong operational judgment, analytical capability, and the ability to work in ambiguous, multi-stakeholder environments. You will operate with a high degree of ownership, translating strategic goals into practical workflows and documentation while ensuring GFDO is well-positioned to scale new detection operations. The role requires strong interpersonal skills, a disciplined approach to execution, and the ability to influence decisions across various business partners.
The Expertise and Skills You Bring
- Bachelors degree in business, analytics, finance, or a related field, or equivalent work experience.
-Knowledge of Debit Card industry/ Regulations a plus
- Deep knowledge of fraud detection operations and fraud risk management.
- Strong understanding of fraud schemes and monitoring methodologies.
- Experience designing or documenting workflows, procedures, or policies.
- Strong written and verbal communication skills.
- Ability to lead cross-functional discussions and influence outcomes.
- Strong project management and organizational skills.
- FINRA 7/63 required
- Supervisory 9/10 or 24 needed within 6mos
- Openness to future direct reports as the organization evolves.
Note: Fidelity is not providing immigration sponsorship for this position
Certifications:
Category:
RiskPlease be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Benefits that balance life and work
From our fully paid parent leave to our on-site health and wellness centers, our benefits support the belief that more balance you have, the better you can achieve your goals.
Company overview
Company overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experience.
Reasonable accommodations
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation contact the HR Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 3.
Equal opportunity employer
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Applicant screening
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
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