• Process and clear transactions in accordance with established procedures, ensuring accuracy and efficiency.
• Respond to customer inquiries and requests, such as balance inquiries and account maintenance, providing a positive customer experience.
• Utilize automation technologies to optimize transaction processing and account servicing.
• Refer non-standard problems to supervisor or more senior role, adhering to the protocol for non-routine issues.
• Maintain up-to-date knowledge of applicable product definitions and operating procedures, including upstream and downstream process flows.

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions.
• Demonstrated ability to follow prescribed instructions and procedures, with minimal variance from guidelines and protocols.
• Developing proficiency in automation technologies, with the ability to apply these to support and implement transaction optimization initiatives.
• Developing proficiency in customer experience, with an understanding of how customers interact and perceive a brand or business throughout the entire customer journey.
• Basic skills in using data analytics to spot transaction trends and improve processes, and in using digital tools for transactions. 
• High school diploma or GED required.
• Physical requirements:  sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.

• Beginner-level ability to handle conflicts in transactions and use automation to make processes more efficient. 
• Basic experience collaborating with cross-functional teams to ensure accurate transaction reporting and suggest new ideas for improvement. 

Schedule: Sunday - Friday 11pm-7:30am 

Shift differential:  15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.

Security Clearance Requirement:

A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:

    Fingerprints
    Credit check
    Proof of U.S. Citizenship, Acceptable documents may include a U.S. passport, certificate of naturalization, or original/certified birth certificate.
    Verification of employment history
    Educational background
    Criminal record check
    Tax filing history (possibly)
    References 
    Information on relatives including citizenship  
    7 Year Travel History
    7 Year Residence History 
    Government interview completion and favorable background investigation.
    Other relevant verifications as mandated by federal requirements

Employment is contingent upon the candidates ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.