at J.P. Morgan
Bulge Bracket Investment BanksPosted 5 days ago
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**Product Manager - Servicing & Ops: Craft Customer-Centric Products** As our **Servicing & Ops Product Manager**, you'll lead end-to-end product life cycles, driving value for customers and guiding successful launches. This role demands a strategic mindset, advanced product development skills, and a deep commitment to customer satisfaction. Key Responsibilities: - Develop product strategy and vision aligned with customer needs. - Engage stakeholders to prioritize requirements and gather feedback. - Collaborate cross-functionally to manage product roadmaps and ensure continuous improvement. - Lead discovery efforts and analyze market trends to identify automation opportunities. - Define and track key success metrics, ensuring product reliability and risk management. - Build framework for product backlog and conduct training for servicing and operations tools. Required Skills & Experience: - 7+ years in product management or related domain. - Proven expertise in product development life cycles, design, and data analytics. - Demonstrated ability to lead product launches and manage software products. Preferred Skills: - Experience in a complex, matrixed organization. - Strong analytical, problem-solving, stakeholder management, and communication skills. - Ability to thrive in fast-paced environments and drive excellence.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Tampa, FL, United States
As a Product Manager in Merchant Services Servicing & Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and product vision that delivers value to customers
- Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- 7+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Basic understanding of merchant services preferred.
- Demonstrated ability to support the launch and management of software products.
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated prior experience working in a highly matrixed, complex organization
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent stakeholder management and communication skills - you translate complexity into clarity
