Location: LONDON, LONDON, United Kingdom

 

Out of the successful launch of Chase in 2021, we're a new team, with a new mission. We're creating products that solve real-world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We're people-first. We value collaboration, curiosity, and commitment.

As a Senior Product Operations Manager at JPMorganChase within the Chase Accelerator, you'll join us to help build a multi-market, multi-product banking platform that will power Chase's expansion into Europe. You'll lead a team of Product Operations Managers and Analysts, owning operational coherence across a complex product area - from launch readiness and the enablement of the internal teams who run our products, through to the evidence loop that brings production reality back into roadmap decisions. This is a people leadership role, and you'll operate with a high degree of autonomy across the seam between product, engineering, and banking operations. You could work across a range of areas including core banking, payments, and cards, depending on where your experience and interests best fit. We are a fintech-focused team, and we're looking for people who want to make a product organisation genuinely work, drive good operational culture, and keep building deep expertise in the space.

Job responsibilities

• Lead a team of Product Operations Managers and Analysts, owning their coaching, development, and performance
• Drive operational coherence across a complex product area, ensuring enablement quality, launch readiness, and workaround cost are visible and bounded across your team's areas
• Champion consistent adoption of the product delivery lifecycle across the areas your team serves, and carry proposed changes through to genuine adoption
• Enable risk review, controls, and compliance sign-off across your area, so governance needs are met through prepared evidence and sequenced gates rather than from product manager time; manage the working relationship with reviewers
• Own the data and reporting contract with the programme management office across your area, so governance needs are met from systems rather than from product manager time
• Partner on conscious scope decisions in zero-to-one launches; agree what ships with known workarounds and be accountable for the operational side proving sustainable
• Lead stabilisation efforts when genuinely necessary, measured on speed of closure and root cause surfaced
• Arbitrate when your team's areas compete for capacity or conflict on approach

 

Required qualifications, capabilities, and skills

• Experience in product operations or platform operations within fintech, digital banking, or banking-as-a-service
• Demonstrated experience supporting product launches run by internal operational teams, ideally in payments, cards, or accounts
• Experience working with risk, compliance, and control functions in regulated delivery environments
• Experience managing people, or a strong record of leading through others with readiness to take on formal management responsibility
• Proven ability to design workarounds, standard operating procedures, and tooling that reduce manual operational load
• Demonstrated ability to quantify operational cost and build evidence that influences prioritisation decisions

 

Why Join Us?

• Build something new. Help create the next generation of banking infrastructure inside one of the world's largest financial institutions. You'll be building on a cloud-native platform with a modern technology stack, not maintaining decades of legacy systems.
• Move fast. We're one of the fastest-moving teams in the firm, with a startup mindset backed by JPMorganChase's scale, customers, and investment.
• Use the latest technology. We invest in modern engineering practices, artificial intelligence-powered tooling, and the latest technologies to help teams move faster and build better products.
• Grow your career. You'll work alongside experienced Product, Engineering, and Design leaders who are invested in your development, with clear opportunities to grow your impact and career.
• Work with a diverse team from across financial services, tech, and fintech. We're building a high-performing, collaborative culture from the ground up, based in our own purpose-built Accelerator office in Canary Wharf.

 

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Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics