Location: NY, United States

Be at the center of creating digital experiences that deepen customer trust and loyalty. Youll help teams move faster with stronger delivery discipline, clearer insights, and better ways of working.

As a Senior Product Delivery Associate, in the Card Customer Experience and Benefits Product Team (BizOps and Product Delivery), you will drive stable, scalable product delivery by optimizing intake and dependency management and enabling consistent execution. Youll partner with product owners and cross-functional stakeholders to keep the book of work on track, strengthen reporting and controls, and improve team productivity.

Job responsibilities

• Optimize intake workflows and support epic creation for new dependency requests
• Partner with stakeholders to clarify requirements, align priorities, and maintain dependency tracking documentation
• Analyze sprint reporting, product health metrics, and delivery trends to surface risks and improvement opportunities
• Reinforce Agile control standards and coach the team on adherence and best practices
• Collaborate with partners across product delivery, controls, and finance to monitor productivity and control metrics
• Develop executive-ready materials for leadership updates, including status, roadmap progress, wins, and key insights
• Coordinate stakeholder communications to ensure timely, consistent updates and decision-ready inputs
• Maintain and improve team ways-of-working documentation, onboarding materials, and operating model resources
• Enable continuous improvement through process documentation, tool demos, and learning sessions
• Support employee engagement activities that promote psychological safety and a high-performing team culture

Required qualifications, capabilities, and skills

• 3 years of experience managing multiple workstreams in fast-paced, cross-functional product or operations environments
• Working knowledge of Agile principles and Scrum practices to support iterative delivery and process improvement
• Strong organizational skills and attention to detail, including experience producing agendas, meeting materials, and process documentation
• Demonstrated ability to create executive-ready presentations and communicate clearly with senior stakeholders
• Proficiency with collaboration and productivity tools (Confluence, Teams, Jira, Excel, PowerPoint)
• Bachelors degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience supporting intake and dependency management processes
• Familiarity with tools such as Jira Align, Agile Central, and process mapping or feedback tools
• Ability to design inclusive team engagement activities that strengthen collaboration
• Demonstrated resilience and a constructive approach when priorities shift

 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

 

Drive product delivery by optimizing intake, dependencies, and Agile controls while enabling clear executive communications. Job Summary