Location: Columbus, OH, United States

As the Senior Product Associate in Employee Experience for Agentic Performance Support, you will promote the strategy and execution of AI-powered coaching solutions that elevate employee performance across the firm. Your expertise in product management and AI will be key to closing functional gaps and delivering measurable business value. If you are passionate about transforming the workplace with innovative technology, we want to hear from you!

The senior Product Associate Agentic Performance Support, you will drive the strategy, benchmarking, implementation, and scaling of AI-powered coaching agents and solutions across the firm. You will own the end-to-end product lifecycle, from ideation and technical documentation to delivery and continuous improvement, ensuring our AI solutions close functional gaps and deliver measurable business value.

Job responsibilities
    Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes

    Build and manage AI agents that generate learning content in multiple formats

    Benchmark and evaluate emerging AI technologies to identify opportunities for business impact

    Own the end-to-end product lifecycle for AI solutions, from strategy and onboarding to implementation and scaling

    Collaborate with business and technology stakeholders to identify functional gaps and prioritize AI use cases

    Develop and maintain technical documentation, process flows, and user guides for AI solutions

    Lead cross-functional teamsincluding engineers, data scientists, and business partnersto deliver AI products on time and within scope

    Ensure all AI implementations adhere to firmwide governance, compliance, and ethical standards

    Track, analyze, and report on the performance and adoption of AI solutions, driving continuous improvement

    Communicate product vision, strategy, and roadmaps to stakeholders at all levels

    Champion best practices in AI product management and project delivery

Required qualifications, capabilities, and skills
    3+ years of product management or project management experience, with a focus on technology or AI-driven products

    Strong understanding of AI technologies, including machine learning, natural language processing, and generative AI

    Proven experience benchmarking, onboarding, and scaling new technologies in a large organization

    Demonstrated ability to write clear technical documentation and process guides

    Experience leading cross-functional teams and managing complex, multi-phase projects

    Excellent stakeholder management, communication, and presentation skills

    Familiarity with Agile methodologies and the product development lifecycle

    Strong analytical and problem-solving skills, with a data-driven mindset

    Bachelors degree in Computer Science, Engineering, Business, or related field

Preferred qualifications, capabilities, and skills
    Experience with AI coaching, conversational agents, or enterprise AI implementations

    Background in technology consulting, digital transformation, or innovation labs

    Knowledge of compliance, governance, and ethical considerations in AI

    Advanced degree preferred

 

Product Associate Agentic Performance Support: Drive AI coaching, close performance gaps, and innovate with teams employee growth!