at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 days ago
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**Senior Product Associate - Service Product** fosters innovation in product development, user research, and analysis at JPMC's Columbus, OH office. Key responsibilities include partnering with Product Managers to identify new opportunities through user research, considering upstream/downstream product implications, and supporting user research to inform strategic product roadmaps. Analyze product metrics, write requirements, and collaborate cross-functionally to shape and optimize offerings. Required: 3+ years in product management, proficiency in product development lifecycle, data literacy, strong analytical skills, and Agile/Scrum experience. Leverage expertise in APIs, cloud concepts, and tools like Jira/Confluence to drive impact across one of the globe's most innovative financial organizations.
- Compensation
- Not specified
- City
- Columbus
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, youll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the worlds most innovative financial organizations.
As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You'll contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Strong analytical/problem-solving ability with high attention to detail; quickly learns new applications/processes and analyzes complex requirements for diverse audiences
- Expert in writing thorough test cases (including edge/negative scenarios) aligned to identified use cases
- Proven ability to design clear flowcharts/process maps showing information architecture, system interactions, and end-to-end workflows
- Solid technical foundation in SDLC/software development methodologies, APIs, and cloud concepts; strong working knowledge of Agile product delivery and tools (Jira/Confluence)
- Agile/Scrum certified or 3+ years Agile/Scrum experience; track record delivering outcomes/new features and collaborating with global teams across project management/process re-engineering/strategy/customer-centric work, with financial services and Regulatory/Legal/Risk awareness
Preferred qualifications, capabilities, and skills
- Excellent written and verbal communication, presentation, and interpersonal skills (including requirements writing)
