Bulge Bracket Investment Banks

Posted 6 days ago

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**Senior Product Associate - Identity** leads Trust and Security's customer service operations tech platform. Define roadmap, manage end-to-end delivery, and collaborate with tech leaders, ensuring products meet stakeholder needs and required controls. Key responsibilities comprise roadmap definition, product backlog management, cross-functional collaboration, and driving successful launches. Required skills include 3+ years delivering ops tech products, Agile expertise, backlog management, and prioritization. Preferred talents involve structured testing strategies, balancing customer needs with commercial outcomes, and operating in high-risk environments.

Compensation: Not specified USD
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

Build products that matter at scale, alongside a diverse and inclusive team. If youre commercially minded, customer-focused, and energized by agile delivery, youll thrive here.

As a Senior Product Associate in Trust and Security, you define the product roadmap and objectives for a customer service operations technology platform. You lead end-to-end delivery, partner closely with technology leaders, and ensure solutions launch successfully while meeting stakeholder expectations and required controls.

Job responsibilities

Define the roadmap, objectives, and measurable outcomes for the customer service operations technology platform

Own end-to-end product delivery, ensuring outcomes meet agreed stakeholder acceptance criteria

Partner with the Tech Lead to align product vision, technical approach, and requirements feasibility

Maintain and prioritize the product backlog to maximize customer and business value

Develop clear cases for value and ensure alignment across stories, epics, and themes

Create testing and implementation plans to support high-quality releases

Gather feedback and use product analytics to iterate and improve client and user experiences

Ensure solutions meet legal, regulatory, risk, and control requirements throughout delivery

Communicate product direction, roadmap, and trade-offs to technology and business audiences

Lead with a hands-on, detail-oriented, outcome-focused approach and strong team collaboration

Required qualifications, capabilities, and skills

3 years Expertise delivering and scaling customer service operations technology products

Experience working in complex software environments using Agile and Scrum practices

Strong ability to plan, prioritize, and maintain product backlogs

Strong experience assessing value, developing cases, and prioritizing work to align with product strategy

Expert knowledge of Agile principles, processes, and best practices

Experience with hypothesis-driven development, product experimentation, and product analytics

Strong communication skills, including explaining design, architecture, and roadmap to varied audiences

Preferred qualifications, capabilities, and skills

Experience creating structured testing strategies and implementation plans for product releases

Demonstrated ability to balance customer needs with commercial outcomes and delivery feasibility

Experience partnering closely with engineering leaders to align product and technical direction

Track record of improving user experience through iterative delivery and feedback loops

Experience operating in environments with significant risk, control, or regulatory requirements

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Shape customer service operations tooling, delivering roadmap-to-launch outcomes that improve experiences and enable new market expansion.

Full Job Description