Bulge Bracket Investment Banks

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**Senior Learning Specialist, Chase Travel** Drive travel advisor capability growth by facilitating engaging, outcomes-driven training. Key responsibilities include delivering instructor-led sessions, coaching, assessing learner performance, and collaborating with subject matter experts and leaders. Requirements: Bachelor's degree AND 2+ years' L&D experience (or 5+ years' equivalent), expert facilitation skills, Microsoft Office proficiency, and flexibility to travel occasionally. Preferred: travel industry experience. Manage multiple priorities, deadlines, and minimal supervision.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Plano, TX, United States

Join a dynamic team where your passion for learning and development helps shape the future of travel professionals. Youll partner with experts across the business to deliver training that drives consistent, high-quality performance.

As a Senior Training Specialist in Chase Travels Learning & Development Team, you facilitate instructor-led training that supports business goals and builds capability across the advisor population. You create an inclusive learning environment, adapt to different learning styles, and monitor progress to ensure strong outcomes. You collaborate closely with leaders and subject matter experts to continuously improve the training experience.

Job responsibilities

Facilitate instructor-led training sessions using adult learning principles and strong classroom management

Create an active, inclusive, and engaging learning environment that supports learner success

Coach learners during onboarding and recurring training, providing timely, actionable developmental feedback

Reinforce performance expectations and document coaching aligned to defined metrics

Administer written and online knowledge checks and report learner performance trends

Partner with leaders to ensure learners receive consistent coaching throughout their training program

Collaborate with subject matter experts to align training content to business objectives

Build relationships with internal partners to identify workflow changes and training impacts

Manage new hire training processes in alignment with firm policies and procedures

Adjust facilitation approach to meet diverse learning needs while monitoring progress

Support additional training-related work within the scope of the role as needed

Required qualifications, capabilities, and skills

Bachelors degree in learning and development, education, or a related field and 2 years of learning and development experience, or 5 years of equivalent training/facilitation experience

Proven instructor-led facilitation skills, including effective instruction and classroom management

Strong verbal and written communication skills, including confident public speaking

Demonstrated ability to apply adult learning methodologies and effective coaching techniques

Strong organization and prioritization skills with the ability to meet deadlines with minimal supervision

Demonstrated project management experience managing multiple priorities concurrently

Strong interpersonal skills with the ability to build credibility and partnership across teams

Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint

Working knowledge of travel industry booking tools (Travelport+, Sabre)

Business acumen and the ability to connect learning outcomes to performance expectations

Flexibility to travel occasionally, domestically and/or internationally

Preferred qualifications, capabilities, and skills

Experience in the travel and loyalty marketing industry

Join Chase Travels dynamic team. Fuel learning and development while helping shape the future of travel pros.

Full Job Description