Bulge Bracket Investment Banks

Posted 2 days ago

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**Senior Associate, Strategic Initiatives and Solutions in Wilmington, DE** As a Strategic Initiatives Solutions Associate in the CX Insights and Experience team, you will drive cross-functional projects, uncover customer friction, and deliver solutions aligned with our customer experience vision. Key responsibilities include integrating customer experience principles into strategy, translating insights into actionable solutions, and collaborating with teams to efficiently deliver improvements. You will gather and synthesize insights using analytics tools like AI and journey analytics, and monitor initiative outcomes to refine approaches. Proficient in analytics, strong problem-solving skills, and the ability to engage stakeholders are crucial for this role. A Bachelor's degree and at least 5 years of experience in customer experience, strategy, or a related field within financial services or a data-driven industry are required.

Compensation: Not specified USD
City: Wilmington
Country: United States

Full Job Description

Location: Wilmington, DE, United States

Bring your customer-first mindset to a team that turns insights into real change. Youll partner across functions, learn the business, and help deliver solutions that measurably improve customer journeys.

As a Strategic Initiatives Solutions Associate in the CX Insights and Experience team, you will support cross-functional initiatives that uncover customer friction, improve journey performance, and deliver solutions aligned to our customer experience vision.

Job responsibilities

Support the integration of customer experience principles into strategy development, roadmap planning, and execution

Translate customer insights into clear problem statements, requirements, and actionable solution ideas using a product owner mindset

Contribute to projects that address business priorities and evolving customer needs

Build working knowledge of the card and financial services landscape to inform recommendations

Gather, synthesize, and summarize customer insights using analytics, including AI-enabled tools, sentiment analysis, and journey analytics

Monitor and report on initiative outcomes, using data to refine approach and improve impact

Partner with cross-functional teams to support efficient delivery of solutions from concept through implementation

Communicate findings, trade-offs, and recommendations clearly to stakeholders

Navigate ambiguity by staying organized, learning quickly, and adjusting priorities as needed

Required qualifications, capabilities, and skills

Bachelors degree

Minimum 5 years of experience in customer experience, strategy, analytics, or a related field within financial services, cards, or a data-driven industry

Experience supporting cross-functional projects in a highly collaborative environment

Proficiency with analytics and insight generation, including experience with AI-enabled tools, sentiment analysis, or journey analytics

Strong problem-solving skills with attention to detail and follow-through

Strong written and verbal communication skills, including comfort engaging stakeholders

Ability to learn quickly, manage multiple priorities, and adapt to change

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Help shape customer experience strategy, improve journeys, and deliver data-driven solutions across card and commerce experiences.

Full Job Description