Bulge Bracket Investment Banks

Posted 5 days ago

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**Senior Associate, Rewards Product** in Wilmington, DE: Translate servicing needs into product improvements to simplify work, increase consistency, and strengthen experiences. Own product backlog, define requirements, and collaborate cross-functionally to drive delivery using Agile methodologies. Requires 3+ years in product management, experience with Jira, and Agile delivery environments. Preferred: servicing-platform experience, define success metrics, service design familiarity. Local candidates or willingness to relocate immediately upon hire.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Wilmington, DE, United States

Help shape the tools that enable great customer outcomes. In this role, you will translate real servicing needs into product improvements that simplify work, increase consistency, and strengthen the overall experience. You will partner across business, operations, design, and technology to prioritize the highest-impact opportunities. If you thrive in a collaborative, delivery-focused environment, this role offers the chance to drive measurable change.

Job summary
As a Senior Associate in the rewards servicing platform team, you will define and deliver product requirements that improve the rewards servicing experience for servicing specialists. You will own and prioritize the product backlog, translate business needs into clear requirements, and partner closely with technology teams to deliver solutions using Agile methodologies. You will collaborate across stakeholders to align scope, manage dependencies, and support successful delivery through implementation and measurement.

Job responsibilities

Own and prioritize the product backlog to align with business objectives and servicing specialist needs

Translate business and operational needs into clear product requirements, user stories, and acceptance criteria

Maintain and manage work items in Jira throughout the product development lifecycle

Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives

Partner with design and technology teams to support discovery, solution definition, and delivery planning

Analyze customer, operational, and business inputs to identify and size enhancement opportunities

Drive delivery from discovery through implementation, launch, and post-launch measurement

Communicate priorities, tradeoffs, and status to stakeholders to support alignment and informed decision-making

Manage dependencies across teams and coordinate delivery expectations across partners

Required qualifications, capabilities and skills

3+ years of product management experience delivering software or platform capabilities

Experience owning and prioritizing a product backlog and translating needs into user stories and acceptance criteria

Experience managing work in Jira, including creating and maintaining epics, stories, and acceptance criteria

Experience working in Agile delivery environments and participating in standard Agile ceremonies

Experience partnering with technology teams to define requirements and support delivery execution

Ability to communicate decisions, tradeoffs, and delivery status clearly to cross-functional stakeholders

Experience analyzing operational or customer workflows to identify improvement opportunities

Preferred qualifications, capabilities and skills

Experience supporting servicing, contact center, or operations-facing platforms and workflows

Experience working with product roadmaps, delivery planning, and dependency management across teams

Experience defining success metrics and supporting post-launch measurement and continuous improvement

Familiarity with service design concepts, journey mapping, or workflow optimization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire

Build and deliver platform enhancements that improve how servicing specialists support rewards and customer needs.

Full Job Description