"**Senior Associate, Card Shopping Experimentation**: Lead `experiments` & page redesigns (`product workstreams`) for card shopping pages. Manage projects from discovery to `optimization` with `cross-functional partners`. 3+ years in `product management`, digital product development, or related fields. Drive `data-driven decisions` & `customer-centric` experiences. `Senior` role with experience in `products`, `e-commerce`, and `customer experience` preferred."
Full Job Description
Location: New York, NY, United States
Join a team that improves how customers discover and compare credit card options through thoughtful experience design and data-driven testing. Youll grow your product skills while partnering with experts across technology, design, analytics, and marketing.
As a Senior Associate in the Card Shopping team, you will own product workstreams across public card shopping pages and an experimentation program that improves customer experiences and business outcomes. You will take initiatives from problem definition through delivery, launch, and measurement, translating priorities into clear requirements and measurable results. You will work closely with partners to align on trade-offs, execution plans, and what success looks like.
Job responsibilities
Own roadmap inputs and delivery plans for public card shopping page redesign initiativesLead discovery to understand customer needs, validate assumptions, and identify high-impact opportunitiesManage product workstreams from ideation and business case development through delivery, launch, and optimizationTranslate customer problems into clear requirements, user stories, and acceptance criteriaPartner with technology, design, analytics, marketing, risk, and operations to deliver customer-facing experiencesBuild and evolve an experimentation approach, including hypothesis definition, test design, and results readoutsUse customer insights and performance data to recommend improvements and prioritize next best actionsCommunicate priorities, decisions, progress, and outcomes to stakeholders with clarity and consistencyRequired qualifications, capabilities, and skills
3 years of experience in product management, digital product development, business analysis, strategy, or a related fieldExperience delivering digital products or experiences from discovery and requirements through launch and optimizationAbility to define problems, write clear requirements, and drive execution with cross-functional partnersStrong prioritization skills, including comfort making trade-offs and aligning stakeholders in a matrixed environmentStrong analytical and problem-solving skills, including using data and customer insights to inform decisionsExcellent written, verbal, and presentation skills for technical and non-technical audiencesPreferred qualifications, capabilities, and skills
Experience supporting experimentation programs, test-and-learn strategies, or iterative product optimizationExperience contributing to customer experience modernization or digital transformation initiativesFamiliarity with customer journey mapping, personalization concepts, and data-driven decision makingApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. Own card shopping experiments and page improvements that help customers choose the right credit card.
