**Product Manager, Card Shopping Experimentation**
- Lead Public Marketplace redesign, boosting customer outcomes and driving results
- Manage initiatives end-to-end, aligning cross-functional teams in matrix organization
- 6+ years' product management experience, driving projects from discovery to optimization
- Experience in experimentation, digital customer experiences preferred
- Manage team, coach talent, and create clear priorities; drive delivery in fast-paced environment
Full Job Description
Location: New York, NY, United States
Build modern, test-and-learn digital experiences that reach millions of customers. Youll guide strategy, delivery, and measurement while developing talent and driving results.
As a Product Manager in Card Shopping Experimentation, you will lead Public Marketplace page redesign initiatives and strengthen the Experimentation & Testing program to improve customer and business outcomes. You will own initiatives end-to-endfrom discovery and defining the approach through delivery, launch, and performance optimizationwhile coaching team members and aligning partners across a matrixed organization. This role will also manage direct reports, requiring the ability to coach, prioritize, and create clarity for team members while delivering through a highly matrixed organization. Working across Product, Technology, Design, Analytics, Marketing, and Operations, you will influence stakeholders around a clear vision and roadmap.
Job responsibilities
Define and execute the product vision, strategy, and roadmap for Public Marketplace page redesign and experimentation initiativesLead discovery to understand customer needs, challenge assumptions, and identify opportunities that improve experiences and acquisition outcomesOwn end-to-end initiative delivery from ideation and business case development through execution, launch, measurement, and optimizationLead, coach, and develop team members by setting clear priorities, creating accountability, and removing blockersPartner with Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing experiences and capabilitiesDevelop and manage product backlogs, requirements, and success metrics aligned to customer and business outcomesAdvance the Experimentation & Testing program by using customer insights, performance data, test results, and competitive intelligence to inform decisionsImprove experimentation velocity and engagement by identifying and driving changes to experiences and ways of workingDrive alignment across stakeholders by communicating priorities, trade-offs, decisions, and strategic direction clearlyInfluence decision-making by building strong partnerships, aligning on outcomes, and driving change across teamsMonitor performance and continuously refine experiences to improve customer satisfaction, acquisition results, and operational effectivenessRequired qualifications, capabilities, and skills
6 years of experience in product management, digital product development, or a related fieldExperience owning products end-to-end from discovery and strategy through delivery, launch, and optimizationAbility to identify customer needs and translate insights into product experiences and measurable outcomesExperience with roadmap development, product discovery, requirements definition, prioritization, and value measurementAbility to develop and communicate a clear product vision, strategy, and roadmap to stakeholdersAbility to influence decision-making, drive alignment, and navigate complex, matrixed environmentsStrong analytical and problem-solving skills, including using data and customer insights to inform decisionsExperience challenging existing approaches and driving improvements that benefit customers and the businessStrong written and verbal communication skills for technical and non-technical audiencesAbility to balance strategic thinking with hands-on execution in a fast-paced environmentPreferred qualifications, capabilities, and skills
People leadership experience, including coaching talent, setting priorities, and driving accountability for deliveryExperience leading large-scale digital transformation, modernization, or customer experience initiativesExperience taking products or capabilities from concept to launch, including securing alignment and driving deliveryUnderstanding of experimentation, personalization, customer journey optimization, and data-driven decision makingExperience managing web and mobile experiences in close partnership with Design and Technology teamsApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. Lead card shopping page redesign and experimentation to improve how customers compare and choose credit cards.
