at J.P. Morgan
Bulge Bracket Investment BanksPosted 8 days ago
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**Role**: Product Portfolio Operations Manager, Consumer Bank Engagement Manage product lines' operational efficiency, partner with stakeholders, and drive strategic initiatives. Key responsibilities include: - Coordinate cross-functional teams and product portfolios to align with Consumer Bank goals. - Optimize operational efficiency through supporting change initiatives, training, and continuous improvement. - Adapt product-line frameworks for cross-product prioritization, sequencing, and trade-offs. - Implement product-level collection strategies to secure financials and resources. - Lead quarterly demand and investment planning, and maintain consolidated product roadmaps. - Leverage Agile methodologies and JIRA for capacity management, dependency tracking, and risk mitigation. Requirements: - 7+ years in products, technology, or operations, managing multi-team portfolios at VP-level scope. - Proven expertise in program management, performance optimization, and Agile ways of working. - Strong communication, influencing, and executive presence skills. - Demonstrated capacity planning, portfolio management, and stakeholder integration abilities. - Proficiency in Microsoft Office (Excel, PowerPoint, Teams), JIRA, and Confluence.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Jersey City, NJ, United States
In this role you will help drive the quarterly planning cycles across the Consumer Bank, while you will partner with General Managers/Business Owners to maintain continuous alignment on their priorities. You will work crossfunctionally with Product Owners, CoSuppliers, and other PPOs to orchestrate seamless execution and ensure capacity against prioritized book of work items, while escalating when appropriate. You will work both collaboratively and independently to deliver outcomes across a spectrum of stretch assignments, from welldefined tasks to ambiguous, complex initiatives. If you have the desire to learn, grow and make an impact on the Consumer Bank, this is the role for you!
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes.
- Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams.
- Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity.
- Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes.
- Coordinate cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution.
- Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests).
- Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- 7+ years of experience with large, multiteam product portfolios or complex programs in product, technology, or operations with demonstrated VPlevel scope and impact.
- Proven ability to support and integrate multiquarter planning cycles across diverse stakeholders (Product, Finance, CoSuppliers).
- Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management.
- Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fastmoving environments.
- Excellent relationship-building skills, with ability to establish trust and lead by influence.
- Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence.
- Strong understanding with Agile ways of working and hands on knowledge of JIRA.
- Advanced level proficiency in all Microsoft Office tools (Excel, PowerPoint, Teams) and JIRA, Confluence.
- Expert level proficiency with advanced modeling and analysis using PivotTables and Pivot Charts, Advanced formulas and functions (e.g., XLOOKUP)
- Able to craft executivelevel, boardready presentations that tell a clear story; translate complex analysis into crisp visuals; write concise speaker notes; and tailor content for senior audiences.
