Bulge Bracket Investment Banks

Posted 4 days ago

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**Product Manager, Card Customer Experience**: Lead end-to-end onboarding for new cardholders, driving customer value, engagement, and satisfaction. Partner closely with cross-functional teams to evolve strategy, define roadmaps, and deliver exceptional user experiences. Requires five years of product management experience, with a proven track record in Agile development and a focus on customer onboarding journeys.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Wilmington, DE, United States

Start your next chapter building customer-first digital experiences at scale. Youll shape onboarding journeys that make it easier for customers to get set up, feel confident, and realize value quickly.

As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customersfrom discovery through launch and iteration. Youll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.

Job responsibilities

Develop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilities

Lead discovery and market research to uncover customer problems, define target segments, and shape solutions

Own and maintain a prioritized product backlog aligned to the roadmap and value proposition

Partner with engineering, design, research, and marketing to deliver new features and optimize existing experiences

Use product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impact

Identify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistency

Communicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholders

Manage stakeholder expectations through strong written and verbal communication

Proactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and Controls

Required qualifications, capabilities, and skills

5 years of product management experience

Advanced knowledge of the product development lifecycle, design practices, and data analytics

Demonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)

Experience partnering with user experience design and research to shape solutions

Proven ability to author business requirements and define user stories to guide delivery

Experience bringing cross-functional teams together within an Agile development framework

Experience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teams

Preferred qualifications, capabilities, and skills

Experience building or improving onboarding and early-tenure customer journeys in a digital channel

Experience using experimentation and iterative delivery to optimize customer experiences

Track record of delivering customer experience improvements that are measurable and sustained over time

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Build digital onboarding that helps new credit card customers get value fast and stay engaged.

Full Job Description