**Process Improvement Associate – Consumer & Community Banking**
- Partner with leaders, analyze end-to-end processes using data-driven diagnostics to design target-state workflows. Collaborate with stakeholders to implement improvements that enhance efficiency and reduce risk.
- Primary Tools: Process mapping (Visio, Signavio, BPMN), data analytics, AI tools, agile methodologies.
- Candidate must have experience using process mapping tools, demonstrated problem-solving skills, and client management expertise.
- 2-5 years' experience required. Location: Mumbai, Maharashtra, India. Preferred: experience in CCB Operations and AI-powered analytics.
- Key: Drive process improvement, automate workflows,ashed working sessions, align stakeholder expectations, measure results.
Full Job Description
Location: Mumbai, Maharashtra, India
Bring your expertise to a high-visibility internal consulting team where you can shape target-state processes, strengthen controls, and grow your impact across the business.
As a Process Improvement Associate in the Performance Consulting Process Intelligence team within Consumer and Community Banking, you will partner with business leaders and subject matter experts to analyze end-to-end processes and design ideal target-state workflows. You will apply process improvement skills, critical thinking, and data-driven diagnostics to identify root causes and generate practical solutions that improve efficiency and reduce risk. You will help advance intelligent automation and robotic process automation opportunities, including the integration of artificial intelligence and machine learning capabilities, while communicating recommendations in an executive-ready way.
Job Responsibilities:
Develop detailed process maps, workflows, and documentation to synthesize findings, shape recommendations, and influence senior stakeholders through clear storytellingLeverage firm-approved artificial intelligence tools and developer copilots to enhance delivery approaches and continuously improve the teams process intelligence offeringsPartner with project team members to interview stakeholders, analyze process documentation, and gather data to identify improvement opportunitiesLead one or more projects by demonstrating leadership through influence and strengthening team and organizational cultureCollaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying roadblocks, escalating risks, and proposing solutionsAnalyze key business processes to identify opportunities for improvement and automation, using data analytics to provide ongoing insightContribute to the testing and deployment of process tools and technologies to ensure alignment with operational standards and objectivesFacilitate working sessions to align stakeholders on current-state pain points, target-state design decisions, and ownership for follow-throughQuantify operational, risk, and financial impact opportunities to support prioritization and clarify expected benefitsEmbed risk and control considerations into target-state process designs to support well-controlled execution and change readinessSupport change adoption by preparing clear materials and reinforcing new ways of working with partner teamsRequired qualifications, skills, and capabilities:
Use process mapping tools (for example, Microsoft Visio, Signavio, or Business Process Model and Notation) to document and analyze workflowsApply data analytics to interpret models and diagrams and communicate data requirements and assets clearlyCommunicate complex ideas, concepts, or data through effective storytelling for diverse audiencesCollaborate with diverse teams with varied experiences, skills, and backgroundsOperate artificial intelligence tools responsibly, including exposure to data and knowledge work, learning from experience, reasoning and planning, and safe humanartificial intelligence interactionDemonstrate strong problem-solving, client management, and executive-level communication skillsOwn tasks and manage most elements of an end-to-end workstream with appropriate follow-up and accountabilityTranslate ambiguous problems into structured hypotheses, clear workplans, and actionable outputsProduce concise, executive-ready materials that connect findings to recommendations and decisionsPractice sound risk awareness when proposing process changes that affect controls, roles, or handoffsAdapt quickly across multiple initiatives while maintaining quality and attention to detailPreferred qualifications, skills, and capabilities:
Create senior-ready presentations and narratives in written and verbal formatsApply systems thinking to analyze complex processes and identify optimization and integration opportunitiesAlign process improvements to customer service principles to enhance satisfaction and outcomesFoster cross-functional collaboration to identify and implement improvement opportunities across teamsUse agile methodologies to iteratively develop and refine process improvements with flexibility and responsiveness to changeBring: "Preferred experience supporting more than one CCB Operations Function/Line of Business"Demonstrate: Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Drive process improvement and intelligent automation to elevate customer experiences and operational excellence.
