Bulge Bracket Investment Banks

Posted 7 days ago

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**Operational Service Delivery Associate – Margin Services Operations** - Bournemouth, Dorset, UK - Enhance client experience, manage service delivery, resolve issues, and drive improvements. - Handle client queries, monitor service levels, own operational escalations, and collaborate with internal teams. - Required: Strong problem-solving, communication, and data analysis skills. Experience in collateral, margin services, or derivatives operations beneficial. - Key responsibilities include client management, service level monitoring, process improvement, and project support.

Compensation: Not specified GBP
City: Not specified
Country: United Kingdom

Full Job Description

Location: BOURNEMOUTH, DORSET, United Kingdom

Be part of a fast-growing operations team supporting collateral-based products for a diverse institutional client base. In this role, you will help enhance the client experience by monitoring service delivery, resolving issues, and using data to drive meaningful improvements. You will collaborate across Securities Services and contribute to strategic initiatives that shape how we operate. If you enjoy ownership, problem-solving, and working in a dynamic environment, this role offers strong visibility and impact.

As an Operational Service Delivery Associate in Margin Services Operations you will support high operational service standards for a portfolio of buy-side derivatives firms. You will manage client queries, monitor service levels, own operational escalations, and partner with internal stakeholders to resolve issues and improve processes. You will also provide reporting and project support to help drive consistent, scalable service delivery.

Job responsibilities

Manage incoming and outgoing client queries across the end-to-end Margin Services process

Monitor operational service levels and own escalations from identification through remediation

Use available data to provide analysis and insights that highlight opportunities to improve client operating models

Partner with Client Service teams to deliver client service reviews and due diligence workshops

Build strong networks with internal stakeholders across Securities Services and related teams

Deliver key workstreams, tasks, and projects across the OSD teams, collaborating across regions and functions as needed

Provide reporting, analysis, communications, and project support to Margin Services Operations management

Support audit, regulatory, and compliance deliverables, including tracking action plans and required outputs

Coordinate team activities and prepare materials for town halls, recognition activities, and strategy working sessions

Maintain internal resources and documentation on collaboration sites such as SharePoint

Identify opportunities to simplify, improve, and add value to operational processes through continuous improvement

Required qualifications, capabilities, and skills

Strong written and verbal communication skills, including the ability to deliver clear executive-ready messaging

Effective client management skills, including the ability to communicate challenging messages appropriately

Strong attention to detail and a consistent focus on accuracy and control

Ability to understand complex financial products and operating models

Strong problem-solving and data analysis skills

Strong time management skills with the ability to prioritize and perform under pressure

Self-motivated with the ability to work independently and take ownership end-to-end

Preferred qualifications, capabilities, and skills

Experience in collateral, margin services, or derivatives operations (beneficial but not required)

Experience supporting service delivery, escalations, or client-facing operational reviews

Familiarity with documentation and collaboration tools such as SharePoint

Support Margin Services Derivatives clients by managing queries, service levels, escalations, and process improvements.

Full Job Description