**Migration Design Manager** in Plano, TX, crafts clear migration approaches across product and client teams. Key responsibilities include defining migration approach documents, leading cross-functional forums, managing project timelines, and partnering with stakeholders. Required experience spans designing migration plans for payment products/channels and proficiency in project management skills and standard collaboration tools. Preferred qualifications add API-based onboarding knowledge and broader experience in payer ecosystems.
Full Job Description
Location: Plano, TX, United States
Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches. In this role, youll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes. Youll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans. If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility.
As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes. You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness.
Job responsibilities
Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needsProduce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteriaLead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-makingPartner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraintsManage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groupsIdentify client and colleague impacts and coordinate preparedness activities with regional and functional partnersServe as an escalation point for migration design questions and issue triage within the scope of the roleIdentify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverablesMaintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implicationsDevelop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrationsAdhere to firm policies, procedures, and control requirements throughout planning and delivery activitiesRequired qualifications, capabilities and skills
Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channelsClient-facing experience or experience supporting client implementations and service outcomesExperience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plansExperience leading cross-functional working sessions with clear agendas, decisions, and follow-upsProject management skills, including managing scope, timelines, dependencies, and risksExperience working with technical partners to plan implementation activities and cutover readinessKnowledge of payments, cash management, trade-related payment services, and merchant services Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownershipProficiency with standard desktop productivity tools and collaboration platformsPreferred qualifications, capabilities and skills
Knowledge of API-based onboarding and digital product implementationsFamiliarity with payment processing operations, back-office workflows, and transaction reporting conceptsExperience supporting multiple product families or regions and coordinating stakeholder readiness across themExperience creating repeatable migration frameworks, templates, or playbooks to improve consistencyExperience partnering with governance and risk stakeholders to document controls and approvals for migrationsExperience in complex, multi-stakeholder environments with concurrent delivery timelinesAdditional language skills relevant to the client base
Define and deliver client-ready migration designs for payment platform and channel changes.
