Location: LONDON, LONDON, United Kingdom

Be at the heart of client experience and event coordination in a dynamic, fast-paced environment. Join a team that delivers seamless, high-quality meetings and events for employees and clients.

You will play a key role in ensuring every interaction reflects service excellence. This is an opportunity to collaborate across teams and make a tangible impact daily. Bring your organisational skills and proactive mindset to a role where no two days are the same.

As a Receptionist and Meeting & Events Coordinator in the Client and Conference Centre team, you ensure seamless delivery of meetings and events from request to completion. You work closely with internal stakeholders and vendors to provide a high-quality, consistent experience. We rely on your organisation, communication, and coordination skills to manage multiple priorities effectively. You contribute to a professional, collaborative environment focused on service excellence.

Job responsibilities

Provide reception desk coverage and follow opening and closing procedures
Manage meeting and event requests through the booking system and confirm details
Coordinate meetings and events from reservation through to completion and billing
Liaise with stakeholders to confirm requirements and ensure accurate event planning
Monitor event details and follow up on outstanding logistics such as catering and services
Prepare detailed event setup documentation for operational teams
Coordinate changes, updates, and cancellations with relevant teams
Communicate requirements clearly to audio visual, operations, and catering teams
Ensure all client and host needs are met prior to and during events
Deliver accurate information and escalate issues where required
Identify opportunities to improve processes and enhance service delivery

Required qualifications, capabilities, and skills

Experience in a customer-facing role
Strong interpersonal and communication skills
Ability to manage multiple tasks and prioritise effectively
Strong organisational skills and attention to detail
Ability to work in a fast-paced and dynamic environment
Ability to collaborate effectively within a team
Professional and proactive approach to work
Ability to handle pressure and meet deadlines
Problem-solving skills with the ability to resolve issues independently
Strong written communication skills
Ability to build positive working relationships

Deliver exceptional meeting and event experiences while coordinating operations in a fast-paced client environment.