Location: Chicago, IL, United States

Position Overview             

As a Lobby Reception Specialist on the Lobby Reception team, you will report directly to your Lobby Reception Manager, and will be a senior member of the team, consisting mostly of Lobby Receptionists. Your day-to-day work will occur on-site in our client-facing Lobby Reception space.

 

 Job Responsibilities

• Welcome, register, check in, and assist clients and visitors attending meetings and events.
• Support employees with temporary access, badges, information, and general assistance.
• Follow all building and security procedures to maintain a safe and secure environment.
• Deliver first-class service and exceed Lobby Reception standards.
• Stay informed on daily meetings, events, and VIP visits through visitor management systems.
• Partner with Global Security, Real Estate, Technology, and other teams to enhance the office experience.
• Serve as a central point of contact and escalation resource for the Lobby Reception team.
• Create weekly coverage schedules and manage staffing for events, VIP visits, and peak periods.
• Manage time-off requests and calendars while maintaining operational coverage.
• Build relationships with key building partners, maintain supplies and uniform inventory, and advocate for the team.
• Track visitor and employee volume metrics, support continuous service improvements, and complete special projects.

 

Required qualifications, capabilities and skills

• Minimum 3 years experience in high-end reception, concierge, or hospitality services
• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
• Proficiency in Microsoft Office
• Must be willing and able to stand/walk for long periods of time (1 hour +)
• Must be willing and able to work flexible shifts (potentially different start or end times each day)
• Must be willing and able to work in different offices throughout the campus (NYC positions only)

 

Preferred Qualifications

• Leadership/supervisory experience (a plus)
• Familiarity with event, room, or visitor management systems (a plus)
• Bi-lingual, particularly Spanish-speaking (a plus)

Deliver warm welcomes, guide visitors and staff, and ensure every lobby experience stays smooth, positive, and detail focused.