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Posted 21 days ago

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**Learning Lead I - Chase Travel** Join Chase Travel's Learning & Development team as we craft innovative training solutions that empower employees to excel. As a Learning Lead, you'll collaborate with stakeholders to identify skill gaps, develop tailored courses, and manage project timelines for consistent, high-quality service delivery. Key Responsibilities: - Stakeholder partnership for learning needs assessment and objective development - Design and develop engaging training materials, including e-learning modules and instructor-led sessions - Apply instructional models (ADDIE, SAM) for effective learning experiences - Update and refresh training content based on feedback and industry trends - Lead train-the-trainer sessions and manage multiple projects concurrently - Bachelor’s degree in Instructional Design, Education, or related field required - Proven experience developing call center training and using e-learning platforms - Superior communication skills and experience using project management practices preferred - Experience in travel industry and skill in using learning management systems advantageous Location: Westerville, OH, USA

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Westerville, OH, United States

Join a team where your ideas shape how people learn, grow, and succeed. Youll build modern, practical training that helps employees perform at their best from day one.

As an Instructional Designer in Chase Travel, you will partner with stakeholders to identify learning needs and deliver scalable, effective training solutions that support consistent, high-quality service.

Job responsibilities

Partner with stakeholders to identify training gaps and define learning objectives

Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments

Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences

Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures

Lead train-the-trainer sessions to support consistent training delivery

Manage multiple projects at once while delivering high-quality materials on time

Required qualifications, capabilities, and skills

Bachelors degree in Instructional Design, Education, or a related field

Experience developing and improving training in a call center environment

Strong communication and interpersonal skills

Experience using e-learning platforms to deliver training materials

Preferred qualifications, capabilities, and skills

Travel industry experience

Experience using project management practices to plan and deliver training initiatives

Design engaging learning experiences that enable teams to deliver exceptional service and performance.

Full Job Description

Location: Westerville, OH, United States

Join a team where your ideas shape how people learn, grow, and succeed. Youll build modern, practical training that helps employees perform at their best from day one.

Job responsibilities

Partner with stakeholders to identify training gaps and define learning objectives

Design and develop engaging training materials, including e-learning, instructor-led guides, job aids, and assessments

Apply instructional design models (e.g., ADDIE, SAM) to create effective, scalable learning experiences

Refresh and improve training content based on feedback, industry trends, and updates to policies or procedures

Lead train-the-trainer sessions to support consistent training delivery

Manage multiple projects at once while delivering high-quality materials on time

Required qualifications, capabilities, and skills

Bachelors degree in Instructional Design, Education, or a related field

Experience developing and improving training in a call center environment

Strong communication and interpersonal skills

Experience using e-learning platforms to deliver training materials

Preferred qualifications, capabilities, and skills

Travel industry experience

Experience using project management practices to plan and deliver training initiatives

Design engaging learning experiences that enable teams to deliver exceptional service and performance.

Learning Lead I, Chase Travel

Full Job Description

Job responsibilities

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

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Learning Lead I, Chase Travel

Full Job Description

Job responsibilities

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

SIMILAR OPPORTUNITIES

Senior Associate, Chase Travel Lodging

Lead Customer Journey Manager

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