**Lead Technology Support (Linux, SQL, Applications/Production)** in Mumbai, India. Drive mission-critical application support, incident management, and SRE approach. Lead team, define roadmaps, reduce manual effort, and improve MTTR/MTBF. Govern production operations, enforce standards, and coach team members. Requires 8+ years in production support, SRE mindset, Linux/SQL expertise, automation skills (Python, shell), and experience with AutoSys, Airflow, AWS, Kubernetes, Databricks, Grafana. Leverage incident/chage management expertise, drive operational excellence in high-pressure environments.
Full Job Description
Location: Mumbai, Maharashtra, India
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Technology Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Job Responsibilities
Own end-to-end production support for mission-critical applications and platform components supporting treasury/trading/risk/data/reporting workflowsLead major incident (P1/P2) response: triage, decisioning, restoration, communications, and post-incident reviewDrive problem management and stability engineering by setting standards for RCA quality and timelinessDefine prevention roadmaps, track actions to closure, and reduce repeat incidents while improving MTTR/MTBFApply an SRE approach: identify operational toil, prioritize automation, and deliver measurable reduction in manual effort and failure ratesBuild and enforce governance across production operations (runbook standards, operational readiness reviews, change governance, control/evidence routines)Provide KPI/MIS reporting on incidents, availability, batch health, and risk themesStrengthen observability and monitoring across applications and data pipelines (define SLOs/SLIs, alerting standards, improve signal-to-noise, dashboards, proactive detection)Lead batch and data operations governance across AutoSys, Airflow, and data platforms including Databricks/DataLake/ETLPartner with engineering/platform teams to improve resiliency (capacity, performance, HA/DR, error budgets where applicable)Coach and lead a support team (where applicable) and act as a senior stakeholder interface for business, technology, and control partners with clear executive-level communication
Required Qualifications, Capabilities, and Skills
8+ years of experience in production/application support and/or SRE/operations for mission-critical platforms in banking/financial services (mandatory), including leadership accountabilityDemonstrated SRE mindset and execution with proven toil identification and eliminationProven delivery of automation and operational simplificationStrong governance and controls ownership (audit-ready)Strong hands-on technical depth in Linux and SQLAutomation skills in Python and shell scriptingScheduling/orchestration experience with AutoSys and AirflowCloud/platform experience with AWS, Kubernetes, and cloud technologiesData platform experience with Databricks, DataLake, and ETLObservability experience with Grafana, Dynatrace, Splunk, and OpenTelemetryStrong incident/problem/change management expertise, including operating under ambiguity and time pressure, plus experience with SLOs/reliability dashboards/alert tuning, DR testing, resiliency reviews, operational risk assessments, and senior stakeholder communication/reporting
Preferred Qualifications, Capabilities, and Skills
- Experience with containerized microservices, service meshes, and event-driven architectures.
Lead technology teams in enhancing operational stability and performance in a top-tier financial firm.
