Bulge Bracket Investment Banks

Posted 5 days ago

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**Head of Japan Payments Client Service - Vice President** Lead cross-functional teams serving corporate & financial institution clients, enhancing service strategies, and mentoring talent. Key responsibilities include: driving service model improvements, managing client relationships, and representing client services in regional initiatives. Excel in a fast-paced, innovative environment with at least 15 years of banking experience, including 5 years in management. Proficiency in English and Japanese, strong understanding of Japan's regulatory landscape, and proven ability to collaborate with diverse stakeholders.

Compensation: Not specified
City: Tokyo
Country: Japan

Full Job Description

Location: Tokyo-To, Japan

Step into a leadership role where your passion for client service and innovation will shape the future of payments. You will have the opportunity to mentor a talented team, build lasting client relationships, and drive impactful change. Join a collaborative environment that values your expertise, encourages growth, and empowers you to make a difference. Your skills and dedication will help us deliver world-class service and unlock new opportunities for career advancement.

As Head of Japan Payments Client Service Vice President within the Client Onboarding and Service team, you will lead a dynamic group dedicated to delivering exceptional client experiences. You will drive the service strategy, implement tailored solutions, and foster a culture of continuous improvement. You will collaborate with cross-functional partners and represent client services in regional initiatives. Your leadership will help us maintain high standards, adapt to evolving client needs, and strengthen our position as a trusted partner.

You will work closely with corporate and financial institution clients, ensuring their needs are met with efficiency and quality. Your role includes mentoring team members for future leadership, building a control mindset, and identifying opportunities for product enhancement. You will be the face of the Tokyo branch in regional and global initiatives, driving process improvements and supporting business growth. This is your chance to lead transformation and make a meaningful impact in a fast-paced, innovative environment.

Job responsibilities

Lead the service team across client segments, including corporate and financial institutions

Review and enhance the service model to meet evolving client needs

Mentor and develop team members for future leadership roles

Build a control mindset and strengthen existing controls within the team

Manage client relationships and deepen engagement

Represent client services in local and regional meetings, sharing key takeaways

Educate and coach team members, supporting successful onboarding

Monitor and work towards key performance indicators, taking corrective action as needed

Act as the single point of contact for client escalations and partner with internal teams to resolve issues

Manage team activities and identify ways to improve efficiency and client solutions

Identify opportunities for product development, enhancement, and process improvements

Required qualifications, capabilities, and skills

Minimum 15 years of banking experience with 5 years of managerial responsibility

Strong understanding of Japan regulatory landscape, local clearing systems, and cultural nuances

Ability to work with multiple internal stakeholders, including sales, operations, compliance, product, and technology

Engage regional teams as needed to meet client requirements

Business proficiency in English and Japanese

Demonstrate attention to detail and accuracy

Show adaptability, flexibility, and partnership skills

Drive change and motivate the team continuously

Preferred qualifications, capabilities, and skills

Thorough understanding of payments solutions and tools

Demonstrate ability to multitask and prioritize effectively

Work towards deadlines with strong time management skills

Show cultural sensitivity and awareness

Be a team player with passion for driving initiatives and change

Drive client service excellence and lead transformation in payments for a global, innovative banking team.

Full Job Description

Location: Tokyo-To, Japan

Job responsibilities

Lead the service team across client segments, including corporate and financial institutions

Review and enhance the service model to meet evolving client needs

Mentor and develop team members for future leadership roles

Build a control mindset and strengthen existing controls within the team

Manage client relationships and deepen engagement

Represent client services in local and regional meetings, sharing key takeaways

Educate and coach team members, supporting successful onboarding

Monitor and work towards key performance indicators, taking corrective action as needed

Act as the single point of contact for client escalations and partner with internal teams to resolve issues

Manage team activities and identify ways to improve efficiency and client solutions

Identify opportunities for product development, enhancement, and process improvements

Required qualifications, capabilities, and skills

Minimum 15 years of banking experience with 5 years of managerial responsibility

Strong understanding of Japan regulatory landscape, local clearing systems, and cultural nuances

Ability to work with multiple internal stakeholders, including sales, operations, compliance, product, and technology

Engage regional teams as needed to meet client requirements

Business proficiency in English and Japanese

Demonstrate attention to detail and accuracy

Show adaptability, flexibility, and partnership skills

Drive change and motivate the team continuously

Preferred qualifications, capabilities, and skills

Thorough understanding of payments solutions and tools

Demonstrate ability to multitask and prioritize effectively

Work towards deadlines with strong time management skills

Show cultural sensitivity and awareness

Be a team player with passion for driving initiatives and change

Drive client service excellence and lead transformation in payments for a global, innovative banking team.

Head of Japan Payments Client Service - Vice President

Full Job Description

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Head of Japan Payments Client Service - Vice President

Full Job Description

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