Location: Plano, TX, United States

Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening.  Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with Human Resources and Global Supplier Services. This function helps protect the firms assets, reputation, employees, and clients pursuant to firm policy and regulatory standards.

This role supports global screening operations by ensuring compliance with internal policies, operating procedures, and external regulatory requirements. Responsibilities include establishing and maintaining governance frameworks for screening processes, managing audit activities, and overseeing compliance obligations with screening vendors.  Role also performs independent quality reviews to ensure processes meet standards. This includes evaluating endtoend processes, analyzing quality results, identifying root causes, and recommending corrective actions and continuous improvement opportunities

• Support implementation and management of internal governance frameworks related to risk and compliance, including firmwide and departmental policies
• Contribute to the development and review of organizational policies and procedures to ensure alignment with legal and regulatory standards
• Monitor and analyze regulatory change and partner with leadership to drive operational change management
• Maintain and support operational frameworks, including metrics, service level agreements, technology configurations, user acceptance testing, thirdparty oversight, controls, and quality testing
• Maintain packages and business rules with screening vendors, including offcycle updates and annual reviews
• Maintain and review records of regional screening components by country on a quarterly basis
• Understand and support multiple workstreams across screening operations
• Conduct analysis of complex cases, determine next steps, and serve as decision maker for hire or engagement eligibility
• Participate in execution of quality management for the screening function, adhering to quality control procedures and standards
• Mentor production staff on quality control procedures and best practices
• Analyze quality data and metrics to identify trends, root causes of quality issues, and opportunities for improvement
• Identify opportunities to enhance risk processes and contribute to projects and solution development
• Possess indepth understanding of methods, systems, and procedures supporting crossfunctional initiatives
• Responsible for the design and implementation of zerotouch data pipelines, including external data feeds
• Interact and liaise with internal partners across global locations

Required qualifications, capabilities and skills:

• Work experience in banking or financial services industry
• Experience with risk management, compliance, internal audit or controls
• Understanding of regulatory environment within banking and knowledge of relevant laws & regulations
• Strong analytical and problem-solving skills to assess risk and develop governance strategies
• Leadership and decision-making abilities to guide governance practices; ensuring compliance
• Develop relationships with Legal and Compliance partners; third party vendors
• Strong knowledge of quality control standards
• Ability to implement quality control to ensure processes meet established standards & specification
• Ensure compliance with standards, regulation, policies  and procedure.  Stay up-to-date with all related changes.
• Understand systems and various Screening workflows
• Proficiency in Microsoft office, intermediate Excel skills

Preferred required qualifications, capabilities and skills:

• Maintain a high degree of confidentiality when handling sensitive information and data.
• Exhibit strong communication and interpersonal skills to effectively collaborate with stakeholders.
• Demonstrates attention to detail and organizational skills in managing large data sets and competing priorities.
• Applies leadership, analytical, and problemsolving skills to drive effective decisions and outcomes.

As a Regional Governance & Quality Associate, you play a vital conducting quality reviews to ensure adherence to operating procedures.