Bulge Bracket Investment Banks

Posted 15 days ago

No clicks

**Global Security - Business Analysis & Reporting Specialist** Support Global Security Investigations by reviewing and analyzing account activity, identifying pertinent information, and documenting thorough records within a MS Windows application database. Handle high-volume calls from account holders and law enforcement regarding suspicious or fraudulent activity, and isolate suspicious transactions for further investigation. Experience in call center activities, banking products, and fraud claims processing is preferred. Intermediate PC skills, excellent communication, and decision-making abilities are essential. Bilingual (English/Spanish) candidates are beneficial. Located in Plano, TX.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Plano, TX, United States

The Business Analysis & Reporting Specialist is responsible for supporting Global Security Investigations.

As a Business Analysis & Reporting Specialist within our team, you will be tasked with reviewing account activity, analyzing and identifying pertinent information, and documenting it thoroughly in a MS Windows application database for further investigation. This role requires strict adherence to banking regulations, policies, and procedures, as well as tight timelines. You will also handle a high volume of incoming telephone calls from account holders, law enforcement, and internal business lines regarding the reporting of suspicious or fraudulent activity. Additionally, you will be responsible for isolating suspicious transactions by date, time, and location, and then retrieving the identified surveillance footage.

Job Responsibilities

Review account activity, analyzing and identifying information and thoroughly documenting in a MS Windows application database for further investigation, while adhering to banking regulations, policies and procedures, and strict timelines.

Answer a high volume of incoming telephone calls from account holders, law enforcement, and internal lines of business regarding the reporting of suspicious or fraudulent activity.

Isolate suspicious transaction by date, time and location and then perform the retrieval of the identified surveillance footage

Required qualifications, capabilities, and skills

C2+ years of relevant experience

Excellent decision making, sound judgment & analytical skills

Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.

Attention to detail, able to ask probing questions and tactfully address discrepancies

Ability to work in a fast paced phone environment and adhere to strict timelines

Intermediate PC skills & keyboard / typing

Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills

Broad knowledge of call center activities, banking products, bank fraud, fraud claims processing, banking system platforms, retrieval of security surveillance photos, and Microsoft Office software

Demonstrate refined writing skills, excellent verbal skills, sound reasoning skills and a positive team-player

Prior customer service experience beneficial

Prior Fraud prevention or detection experience a plus

Continuing education in Business / Communications / Criminal Justice preferred

Bilingual (English/Spanish) beneficial

Join our team to play a crucial role is supporting Global Security Investigations

Full Job Description

Location: Plano, TX, United States

The Business Analysis & Reporting Specialist is responsible for supporting Global Security Investigations.

Job Responsibilities

Answer a high volume of incoming telephone calls from account holders, law enforcement, and internal lines of business regarding the reporting of suspicious or fraudulent activity.

Isolate suspicious transaction by date, time and location and then perform the retrieval of the identified surveillance footage

Required qualifications, capabilities, and skills

C2+ years of relevant experience

Excellent decision making, sound judgment & analytical skills

Ability to develop effective working relationships internally, with other financial institutions and with law enforcement.

Attention to detail, able to ask probing questions and tactfully address discrepancies

Ability to work in a fast paced phone environment and adhere to strict timelines

Intermediate PC skills & keyboard / typing

Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills

Broad knowledge of call center activities, banking products, bank fraud, fraud claims processing, banking system platforms, retrieval of security surveillance photos, and Microsoft Office software

Demonstrate refined writing skills, excellent verbal skills, sound reasoning skills and a positive team-player

Prior customer service experience beneficial

Prior Fraud prevention or detection experience a plus

Continuing education in Business / Communications / Criminal Justice preferred

Bilingual (English/Spanish) beneficial

Join our team to play a crucial role is supporting Global Security Investigations

Global Security - Business Analysis & Reporting Specialist

Full Job Description

SIMILAR OPPORTUNITIES

Senior Information Security Business Analyst

Senior Business Analyst - Client Reporting

Corporate Security, Specialist

Business Analysis Manager - Global Screening Operations

Senior Global Security Operations Centre Analyst

Global Security - Business Analysis & Reporting Specialist

Full Job Description

SIMILAR OPPORTUNITIES

Senior Information Security Business Analyst

Senior Business Analyst - Client Reporting

Corporate Security, Specialist

Business Analysis Manager - Global Screening Operations

Senior Global Security Operations Centre Analyst