Location: Metro Manila, National Capital Region, Philippines

Join our Cash Fraud Operations team and play a strategic role in combating fraud in one of the worlds most innovative banks.

As a Fraud Analyst within the Cash Fraud Operations team, you will be responsible for validating held payments, monitoring various queues for detection of potential fraud payments, and processing end-to-end fraud flow for confirmed fraud payments. This role provides an opportunity to develop leadership skills, foster a high-performance culture, and work in a dynamic organizational and operational environment.

Job Responsibilities

• Validate held payments by partnering with internal stakeholders to confirm legitimacy and determine appropriate action. Document outreach and outcomes accurately and on time.
• Monitor and manage fraud detection queues, prioritizing work to meet payment cutoffs and service-level expectations.
• Investigate payment transactions to distinguish true fraud from false positives and determine appropriate disposition.
• Manage confirmed fraud cases end-to-end, including required actions related to Global Security Investigations, OFAC-related fraud detection processes, and incident reporting.
• Support continuous improvement by contributing to policies, procedures, job aids, and training materials.
• Produce daily and periodic reporting, including start-of-day/end-of-day summaries and fraud monitoring activity reports.
• Serve as a subject matter expert (SME) by supporting and/or delivering training and knowledge sharing across the team.
• Perform additional duties as needed to support team objectives and operational needs.

 

Required qualifications, capabilities, and skills

• Experience in financial operations and/or client service with at least 2 years of experience.
• Strong written and verbal English communication skills.
• Strong analytical and investigative problem-solving skills.
• Ability to work effectively in a fast-paced, performance-driven environment.
• Demonstrates customer and stakeholder focus.
• Strong organizational skills, attention to detail, and excellent follow-up habits.
• Schedule flexibility to support business coverage needs.
• Ability to learn quickly and adapt to new products, processes, and technologies.

 

Preferred qualifications, capabilities, and skills

• Proficiency in Portuguese Language
• Working knowledge of Microsoft Excel, PowerPoint, and Word.
• Experience in international payment processing operations and/or fraud investigations.

 

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool. 

Validate held payments, monitor fraud queues, and manage end-to-end fraud cases to protect clients and the bank.