Critically analyze relationship review cases raised by internal stakeholders in order to identify if they can be cleared or require escalation to the Line of Business Committee

Assess information collated from various sources and provide a clear and articulate summary recommendation to the Team Lead on the outcome of the review

Prepare escalations Committee presentations with clear and concise narratives tailored to senior audiences

Assist with change management for by sharing process improvements and best practice amongst the team and manage the end-to-end process of the relationship review journey to ensure we comply with SLAs

Being a key contact for the business and conducting outreach if the information provided by the business is lacking key information  and develop strong partnerships with key stakeholders, proactively build and maintain relationships across the firm. Providing candid feedback to the business to ensure that the follow up actions are worked within a reasonable timeframe

Attending frequent knowledge sharing and calibration calls with other areas of Chase UK to ensure that the customer journey is progressing within SLA

Conduct customer outreach to support our valued customers through their onboarding journey and progress their application in a professional and compassionate way. Review and assessment of Sanction Payment alerts to establish if customer contact is required and providing an outcome to the Sanctions team