at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 days ago
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**Credit Card: Customer Service Account Specialist I - San Antonio, TX** Manage high-volume credit card disputes, demonstrating exceptional customer service and operational efficiency. Utilize problem-solving skills and adaptability to navigate multiple systems accurately. Collaborate within a dynamic team, following internal policies and regulatory guidelines. Proficient multitasking with technology and proven experience in customer service (1+ year) required. Embrace challenges, learn quickly, and demonstrate the ability to thrive in fast-paced environments. Preference for disputes knowledge and banking experience.
- Compensation
- Not specified
- City
- San Antonio
- Country
- United States
Currency: Not specified
Full Job Description
Location: San Antonio, TX, United States
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As an Account Specialist I in Credit Card Customer Service, youll deliver exceptional customer service while ensuring accurate, timely processing of credit card disputes for clients and internal partners. About 30% of your time will be outbound calls, with the majority focused on operational execution across multiple systems, following procedures, escalating non-standard issues, and driving continuous improvement.
Job responsibilities
- Manages a high volume of incoming disputes cases
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Comply with internal policy, procedures, and reg Z guidelines
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to read, write, and navigate through multiple applications
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Disputes knowledge in credit card and/or retail banking
- Banking experience
- Preferred experience supporting more than one CCB Operations Function/Line of Business.
Join the Credit Card team that is assisting customers find solutions in one of the worlds most innovative banks
