Location: Jersey City, NJ, United States

Be the ambassador of excellence at JPMorganChase. You will be integral to creating a positive and lasting impression of our organization for both employees and clients. Your role extends beyond managing the front desk; you are the embodiment of our commitment to hospitality and exceptional customer service. You will be responsible for escorting clients to their meeting rooms, providing meeting planning support, and assisting with meeting inquiries. Additionally, you will play a crucial role in planning small events and supporting Event Planners in event execution. 

 

As a Client Center Meeting Coordinator, youll be the first point of contact, delivering outstanding hospitality and creating unforgettable experiences for our clients and colleagues. In this dynamic role, youll orchestrate seamless guest interactions, drive flawless meeting logistics, and play a pivotal part in executing high-profile eventsall while upholding our gold standard of service. Were seeking customer-centric professionals who are passionate about organization and precision. If you thrive in a fast-paced environment and are committed to elevating every client interaction, this is your opportunity to make a meaningful impact and grow your career with a global leader.

Job responsibilities

• Consistently stand, greet, and welcome all clients to the Client Center, escorting them to meeting rooms and offering coat room and bag check services for enhanced comfort.
• Proactively assist and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors.
• Collaboratively work with internal and external partnersincluding catering, security, audio-visual, events, and facility teamsto ensure smooth operations and exceptional service delivery.
• Efficiently manage front desk functions, including answering phones, returning emails, reviewing meeting room requests, and monitoring the schedule of events.
• Actively join Event Planners on pre-conference calls, assist with data entry, and support event execution, ensuring all details are meticulously managed.
• Thoroughly check meeting rooms to confirm catering, audio-visual, and room setups align with Banquet Event Orders (BEO), meeting all client specifications.
• Expertly utilize the Event Management System (EMS) to detail reservations, review requests, and manage event logistics.
• Knowledgeably understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Independently plan and coordinate small events, ensuring all logistical details are handled with precision for smooth execution.
• Supportively assist Event Planners in executing larger events, coordinating logistics and ensuring alignment with client expectations.
• Flexibly work early mornings or late evenings as needed for event coverage, ensuring comprehensive support for all events.

 

Required qualifications, capabilities and skills

• Bachelors degree
• Minimum of three years experience in the hospitality industry, 5-star hotels, event planning, and food & beverage, with demonstrated expertise in high-touch customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Proven ability to manage guest experiences and expectations using a high level of tact and diplomacy
• Strong organizational skills, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems and Microsoft Office; experience with the EMS booking system
• Ability to thrive in a fast-paced and diverse environment
• Availability to work flexible shifts to support conference center hours and locations

Welcoming clients, manages meetings, coordinates events, and ensures exceptional service in a fast-paced client center.