Location: NY, United States

Join our team as a Client Center Meeting Coordinator and become the face of hospitality for JPMorganChase. In this pivotal role, you will create memorable experiences for employees and clients, ensuring every interaction reflects our dedication to world-class service. Youll seamlessly manage the front desk, escort clients to their meeting spaces, and provide expert support for meeting planning and inquiries. As a key partner in event execution, youll collaborate with Event Planners to deliver flawless small events that showcase our brands commitment to excellence. We seek a customer-centric professional with outstanding organizational skills and a sharp eye for detailsomeone who thrives in a fast-paced environment and is passionate about making every moment count.

 

As a Client Center Meeting Coordinator, you will be integral to creating a positive and lasting impression of our organization for employees and clients. You will manage the front desk, embody our commitment to hospitality and exceptional customer service, escort clients to meeting rooms, provide meeting planning support, assist with meeting inquiries, and help plan small events while supporting Event Planners in event execution. The ideal candidate is customer-focused, highly organized, and attentive to detail.

Job responsibilities

• Consistently stand, greet, and welcome all clients to the Client Center, enhancing their experience from arrival.
• Proactively escort clients to meeting rooms, offering coat room and bag check services for added comfort.
• Attentively assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant visit.
• Collaboratively work with internal and external partnersincluding catering, security, audio-visual, events, and facility teamsto deliver exceptional service.
• Efficiently manage front desk functions by answering phones, returning emails promptly, reviewing meeting room requests, and understanding event schedules.
• Actively join Event Planners on pre-conference calls, assist with data entry, and support event execution with meticulous attention to detail.
• Thoroughly check meeting rooms to ensure catering, audio-visual, and setups match Banquet Event Orders, meeting all client specifications.
• Skillfully master EMS (Event Management System) to detail reservations, review requests, and manage event logistics.
• Knowledgeably understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Independently take the lead in planning and coordinating small events, handling logistics with precision for smooth execution.
• Flexibly provide support to Event Planners for larger events, assisting with coordination and working early mornings or late evenings as needed for coverage.

 

Required qualifications, capabilities and skills

• Bachelors degree required.
• Minimum three years experience in the hospitality industry, 5-star hotels, event planning, or food and beverage with high-touch customer service.
• Strong foundation in customer service and organizational skills.
• Excellent interpersonal and communication skills for professional engagement with clients and colleagues.
• Ability to manage guest experiences and expectations with tact and diplomacy.
• Highly organized, able to multitask and prioritize tasks effectively.
• Working knowledge of audio-visual systems and Microsoft Office; familiarity with EMS booking system.
• Flexibility to thrive in a fast-paced, diverse environment and willingness to work flexible shifts for conference center coverage.

Client Center Meeting Coordinator delivering exceptional service, event support, and hospitality for clients and employees.