The Hospitality & Office Operations Coordinator will serve as a member of our location services team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.

This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care.

The Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.

• Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration

• Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives

• Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. Order, stock and maintain supplies for office (e.g., copy room, coffee/caf. etc.)

• Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines

• Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training. Manage regular contract relationships. Act as a resource for questions from workgroup and customers

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location

• Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.

• Problem-solve by drawing on knowledge of other departments utilizing network of contacts

• Prepare daily, weekly, and monthly reports associated with the office or workgroup

• Support the planning and execution of all on-site meetings/events and on-site catering. Liaise with Event Hosts. Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed

• May be involved in actions related to programs or projects

This is a 100% onsite role located at 909 Locust St. in Des Moines. Hours of work are M F, 8:00am 5:00pm.

The role will collaborate with the existing onsite support team member and will report to an Accenture supervisor located in Minneapolis.