Job responsibilities

• Demonstrate in-depth knowledge of commercial card and payables solutions, the market landscape, and relevant financial trends

• Develop and execute proactive client expansion and retention strategies using a consultative approach focused on client needs

• Use approved AI-enabled tools, analytics, customer relationship management insights, and portfolio data to prepare for meetings, identify opportunities, and improve follow-up quality

• Sell payment solutions into complex client environments by connecting commercial card, virtual card, payables automation, supplier enablement, integration concepts, and working-capital outcomes

• Manage overall client experience and satisfaction metrics while driving retention, growth, and profitability outcomes

• Lead solution development for your portfolio and coordinate internal stakeholders to deliver client outcomes

• Partner with internal banking and treasury stakeholders to align coverage, growth plans, and client priorities

• Serve as a commercial card subject matter expert and trusted advisor through consultative engagement and tailored recommendations

• Conduct semiannual or annual account reviews and share best practices to strengthen relationships and program performance

• Collaborate with service and operations teams to resolve product or service issues promptly

• Drive structured optimization initiatives that generate revenue and improve program performance

Required qualifications, capabilities, and skills

• 5+ years of experience in payments, treasury, commercial card, payables, or related financial services roles

• In-depth knowledge of payables solutions, including commercial card, virtual card, supplier enablement, and related capabilities

• Demonstrated ability to sell payment solutions into complex organizations by articulating business value, operational benefits, risk/control considerations, and financial outcomes

• Demonstrated ability to build and maintain trusted, long-term client relationships using a consultative selling approach

• Experience managing multiple clients with competing priorities and deadlines

• Proficiency with Microsoft 365 (Outlook, PowerPoint, Excel) and collaboration tools used for client engagement

• Experience using customer relationship management tools (for example, Salesforce) and data analysis to manage a portfolio and identify opportunities

• Experience presenting to senior executives and leading client discussions and reviews

• Demonstrated negotiation skills, including discussions involving pricing, implementation considerations, and ongoing program optimization

• Demonstrated problem-solving skills and experience developing customized solutions to address client needs

• Knowledge of accounting and finance concepts, including familiarity with client accounting systems and enterprise resource planning (ERP) integrations

Preferred qualifications, capabilities, and skills

• Bachelors degree

• Knowledge of supplier acceptance, virtual card optimization, integration approaches, settlement terms, rebate economics, and payables modernization trends

• Ability to translate complex payment concepts into clear, client-facing recommendations for finance, treasury, procurement, and accounts payable stakeholders

• Comfort collaborating across banking, treasury, product, service, implementation, pricing, and legal partners to deliver client outcomes

• Experience using data and AI-supported insights to identify expansion opportunities, prepare executive-ready client reviews, and drive targeted portfolio action plans