Location: Tampa, FL, United States

Join our high-performing Business Support Management team, where youll help drive operational excellence and empower administrative professionals to deliver impactful support across Digital & Platform Services. We value collaboration, innovation, and your unique perspective.

As an Administrative Assistant Manager in Business Support Management (BSM), you will lead a team of Administrative Assistants supporting Digital & Platform Services (D&PS) and D&PS Technology. Youll foster a culture of productivity, compliance, and professional growth, partnering with senior leaders and cross-functional teams to enable seamless business operations. Finance & Business Management (F&BM) is committed to building strong relationships and driving meaningful outcomes.

Job Responsibilities

• Lead daily operations for a team of Administrative Assistants across multiple locations

• Ensure consistent coverage and high-quality service for supported leaders and sites

   

• Motivate, coach, and develop team members to build future leaders
• Maintain a strong control and compliance environment; identify and mitigate operational risks
• Build and sustain relationships with senior stakeholders and key partners
• Manage partnerships across Digital & Platform Services and the Commercial & Investment Bank
• Provide strategic direction to improve productivity and business leverage
• Build alignment and consensus on key initiatives and process improvements
• Advocate for administrative staff needs and enable effective ways of working
• Lead performance management, including feedback, development planning, and evaluations
• Participate in compensation planning and talent processes

 

Required Qualifications, Capabilities, and Skills

• Minimum 3 years of relevant administrative, operations, or people management experience
• Strong written and verbal communication skills
• Proven ability to solve problems independently and exercise sound judgment
• Customer service mindset with experience supporting senior stakeholders
• Excellent relationship-building skills with the ability to listen, influence, and drive outcomes
• Highly organized self-starter with consistent follow-through and delivery against deadlines
• Effective collaborator with remote management

 

Preferred Qualifications, Capabilities, and Skills

• Experience in Human Resources or leading/influencing teams
• Experience in Investment Banking or Financial Services environment

 

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

Lead a team of administrative professionals to enhance productivity and business outcomes across Digital & Platform Services.