at J.P. Morgan
Bulge Bracket Investment BanksPosted 2 days ago
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**Business & Ops Specialist** needed in Bengaluru, Karnataka, India. Key responsibilities include mastering Travel & Expense policy, SAP Concur Expense, and Concur Detect; reviewing exceptions, monitoring payments, and ensuring timely resolution. Handle business queries promptly, identify process improvements, propose policy updates, and communicate effectively. Required qualifications: Bachelor's degree in Finance, Accounting, or related field, 1+ years of AP experience with T&E exposure, SAP Concur proficiency, strong analytical skills, excellent communication, and MS Office proficiency (Word, Excel, PowerPoint). Preferred: SAP S/4HANA knowledge, familiarity with BI tools, and understanding of LLM applications. Drive efficiency and productivity in diverse teams to support overall business success.
- Compensation
- Not specified
- City
- Bengaluru
- Country
- India
Currency: Not specified
Full Job Description
Location: Bengaluru, Karnataka, India
The Business & Ops Specialist will work under the direction of the Business & Ops Manager supporting Travel & Entertainment auditing activities within the Global Supplier Services (GSS) Sourcing & Procurement team.
Job responsibilities
- Build deep expertise in the firms Travel & Expense policy, SAP Concur Expense, and Concur Detect.
- Review T&E exceptions in the compliance queue and take action within 24 hours, escalating to management as needed.
- Monitor SAP payment rejections and ensure timely resolution of outstanding transactions.
- Respond promptly to business and management adhoc queries, maintaining a strong customerservice focus
- Identify and recommend process improvements to enhance efficiency and productivity.
- Propose regional and global updates to the T&E policy and communicate effectively at all management levels.
- Verify key data elements, including transaction date, event type, and pre-approved expense amounts.
Required qualifications, capabilities and skills
- Bachelors degree in Finance, Accounting, Business Administration, or a related field
- 1+ years of Accounts Payable experience, with direct exposure to core Travel & Expense processes.
- Proficiency in SAP Concur and SAP S/4HANA ERP.
- Strong analytical, data management, and problem solving skills; critical thinking and audit acumen for travel related reviews.
- Excellent interpersonal and written/verbal communication skills; ability to communicate across all levels of management.
- Forward thinking mindset with the ability to propose, assert, and implement new ideas.
- Proficiency with MS Office (Word, Excel, PowerPoint, etc.)
- Use BI tools to interpret data and apply LLM powered solutions to support business workflow & improve efficiency.
- Intellectually curious, able to multi task and manage competing priorities.
Preferred qualifications, capabilities and skills
- Knowledge of SAP S/4HANA and other ERP platforms.
- Familiarity with BI platforms (Ex: Tableau, Qlik, Power BI, etc.)
- Understanding of LLM applications (Ex: ChatGPT, Gemini, etc.)
