at J.P. Morgan
Bulge Bracket Investment BanksPosted 12 days ago
No clicks
**Business Operations Analyst** in Metro Manila drives operational excellence. Key responsibilities include processing assessments, identifying issues, recommending controls, and promoting root cause understanding. Develop performance reports, reengineer processes, and champion system enhancements. Must-have skills: strong analytics, problem-solving, exceptional attention to detail, Microsoft Office proficiency, plus preference for 5+ years' experience and SAP S/4HANA knowledge.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
As a Business Operation Analyst within Operations, you support Operations initiatives by assessing end-to-end processes, identifying systemic issues and process breaks, and partnering with stakeholders to deliver sustainable improvements and appropriate controls.
Job Responsibilities
- Perform document reviews and process assessments; evaluate business processes, systems, and user needs.
- Identify process gaps, promote root-cause understanding, and recommend controls aligned to the issue.
- Ensure consistent implementation of changes related to system, policy, and procedural enhancements, particularly those needed to remediate systemic issues and process breaks.
- Build and analyze reporting to support operational performance management.
- Propose process reengineering solutions and lead or support process improvement initiatives.
- Operate with a high degree of ownership, accountability, and focus on delivering results.
- Maintain adherence to Change Control policy and support procedure creation and maintenance.
- Manage and coordinate with vendors as required.
- Support requirements gathering, testing activities, and quality assurance efforts associated with business initiatives.
- Ensure compliance with established operational procedures and governance standards.
Required qualifications, capabilities and skills
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent written and verbal communication skills with the ability to influence stakeholders and drive completion of tasks.
- Ability to effectively collaborate with internal and external partners across multiple levels of the organization.
- Advanced Microsoft Office skills, including Excel and Access.
- Strong organizational skills and ability to manage multiple priorities within strict timelines.
- Customer-focused mindset with a strong sense of urgency and commitment to delivering results.
- Ability to work independently and within cross-functional teams.
- Flexibility to work in any shift schedule as required.
Preferred qualifications, skills, and capabilities
- 5+ years of experience in service management, project management, operational support, or a related field.
- Experience with SAP S/4HANA.
- Experience supporting process improvement, business transformation, or operational excellence initiatives.
