**Asset Servicing Associate - Custody Operations (Philippines)**
Lead daily corporate actions processing (elections, payments). Accurately handle income events (cash, stocks) and drive record date reconciliations. Manage end-to-end corporate action lifecycle, generate beneficial holdings disclosures, and ensure timely, accurate outputs. Apply independent challenge and sound judgment in processing exceptions. Document decisions, maintain audit-ready records. Design efficient workflows using technology.
Requires 3+ years in asset servicing, proven high-accuracy processing, strong controls orientation, and analytical skills. Must comfortably operate within governance expectations and collaborate effectively. Preferred: experience in custody markets, disclosures reporting, workflow design, and AI-enabled tools.
Full Job Description
Location: Philippines
Make a measurable impact on how critical servicing events are processed and controlled. Join a team where accuracy, sound judgment, and operational excellence protect clients and strengthen outcomes. You will help evolve workflows by combining strong operational execution with data-driven problem solving. If you thrive in a fast-paced environment and enjoy improving processes with modern tools, this role offers meaningful, visible work.
Job summary
As an Asset servicing and disclosures reporting associate in the Asset servicing and disclosures reporting team, you will lead day-to-day processing across corporate actions, income events, and disclosures reporting while applying strong controls and disciplined exception management. You will provide human oversight to technology-assisted outputs, ensuring decisions are governed, evidenced, and escalated appropriately. You will help design and maintain workflows that improve efficiency and resiliency while maintaining audit-ready evidence.
Job responsibilities
Execute daily operational processing for mandatory corporate actions, including elections where applicable and payment processingProcess income events accurately and on time, including cash and stock disbursementsPerform record date reconciliations for income and stock events, investigate breaks, and drive resolution to closureManage end-to-end lifecycle steps for mandatory corporate actions, ensuring accurate completion of required processing stagesProduce, validate, and quality-check beneficial holdings disclosures reporting outputs to ensure completeness, accuracy, and timelinessApply independent challenge and a verify-and-escalate approach to unclear announcements, processing constraints, or higher-risk itemsDocument decisions, evidence, and outcomes in line with governance expectations and maintain audit-ready recordsInvestigate and respond to internal queries and breaks with timely, clear, control-minded explanationsDesign and maintain workflow tools and procedures to support consistent, controlled processing, including technology-assisted workflowsAnalyze operational data to identify root causes, recurring issues, and opportunities to strengthen controls and efficiencyProvide business continuity support during resiliency scenarios, including fallback support for Hong Kong market voluntary events and trade processing support as needed, and perform manual processing when workflow tools or digital solutions are unavailable (TBD: confirm scope and terminology)Required qualifications, capabilities and skills
3+ years of experience in asset servicing operations, including corporate actions and/or income processingDemonstrated experience executing high-accuracy, deadline-driven processing in an operations environmentProven ability to investigate breaks, structure analysis, identify root cause, and drive issues to resolutionStrong controls orientation, including comfort operating within governance expectations and maintaining audit-ready evidenceSound judgment with a consistent challenge-and-verify mindset and comfort escalating higher-risk items promptlyExperience performing reconciliations and resolving exceptions through clear documentation and follow-throughStrong written and verbal communication skills and ability to collaborate effectively with partners outside the immediate teamAbility to prioritize effectively, work under pressure, and manage volume-driven workloads with minimal supervisionData analysis skills sufficient to identify trends, exceptions, and process risks using common analytical tools (TBD: specify tools if required)Ability to adapt to evolving workflows and provide human oversight to technology-assisted processing, including validation of outputsPreferred qualifications, capabilities and skills
Experience supporting custody markets and corporate action lifecycle processing across multiple market conventionsExperience with disclosures reporting and beneficial holdings reporting processes and controlsExperience designing, documenting, and maintaining operational workflows and standard operating proceduresExperience contributing to resiliency planning and executing manual fallback procedures during outagesDemonstrated experience improving controls and efficiency through data-driven process enhancementsExperience partnering with technology or change teams to implement workflow tools in an operations setting Ensure accurate corporate actions, income, and disclosures processing through data-driven, artificial intelligence-enabled workflows. 
