Join JPMorganChase as a Collateral Services Specialist II and play a pivotal role in our lending services. This position offers a unique opportunity for career growth and development, where your skills in conflict management and critical thinking will be highly valued. Be part of a team that supports your professional journey and contributes to a positive work environment.

As a Collateral Services Specialist II within our team, you will manage and process collateral for a diverse portfolio of loans. Your work ensures the smooth operation of our lending services, directly impacting the firm's success. You will build trusting relationships with stakeholders and guide colleagues in their professional growth, all while maintaining a balance between work and personal life.

Job responsibilities 

• Manage and process collateral for a moderate to complex portfolio of loans, ensuring accuracy and compliance with established routines and procedures. 
• Identify and resolve potential issues in the loan process, proactively addressing challenges to maintain smooth operations. 
• Build and maintain trusting relationships with stakeholders, fostering collaboration and effective communication. 
• Guide colleagues in their professional growth, supporting skill development and career advancement. 
• Manage multiple tasks and projects effectively, demonstrating resilience and adaptability in challenging situations. 

Required qualifications, capabilities, and skills 

• Foundational knowledge of commercial lending loan documentation and collateral monitoring, supporting effective management of lending processes. 
• Strong ability to manage conflicts and facilitate discussions, promoting resolution and positive outcomes. 
• Proficiency in active listening and questioning, enhancing communication and understanding in stakeholder interactions. 
• Experience in mentoring and guiding colleagues, contributing to their professional development and team success. 
• Skills in time management and organization, ensuring efficient handling of tasks and projects. 

Preferred qualifications, capabilities, and skills 

• Experience in a financial services environment, demonstrating a deep understanding of industry practices and operations. 
• Strong emotional intelligence and interpersonal skills, fostering effective collaboration and relationship-building. 
• Ability to influence better outcomes through effective communication, driving positive change and stakeholder engagement. 
• Skill in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.