Be part of INGs digital transformation.

ING Australia is pursuing an ambitious growth strategy to become the most loved mobile-led bank in the country. Our approach involves digitising customer experiences, offering innovative products, and ensuring safe, excellent delivery.

As the Head of Digital Sales, (internally known as Product Area Lead, Digital Sales), youll drive the strategy, delivery, and performance of our digital sales channels across the digital customer journey. Youll lead cross-functional squads to create seamless, customer-centric digital experiences that convert and retain customers across our product portfolio.

This role sits at the intersection of product, sales, and technology overseeing all customer acquisition across products, including coordination of sales planning and tracking across products with a clear focus on channel performance and conversion uplift. rather than funnel ownership.

Youll sweat the digital sales funnel, from discovery and lead generation to conversion and onboarding, but your accountability is shaped by what happens in the channel, not just where it sits in the funnel. For example, while search may not be owned by any one team, youll be responsible for how your products show up and perform in that space.

Ready to make an impact?

What youll do 

• Strategic Leadership: Define and execute the digital sales channels across the digital customer journey strategy aligned with business goals.
• Product Ownership: Oversee the roadmap, prioritisation, and delivery of digital sales initiatives.
• Customer Experience: Champion data-driven design and experimentation to optimise conversion and engagement.
• Stakeholder Engagement: Collaborate with senior leaders across product, marketing, technology, and compliance.
• Team Leadership: Lead and inspire a growing team of product managers, designers, and engineers in an agile environment.

What were looking for

Were seeking a visionary leader with:

• Proven experience in digital product leadership, ideally in financial services or e-commerce.
• Strong understanding of digital sales funnel, from discovery and lead generation to conversion and onboarding, customer journeys, and conversion optimisation.
• Experience working in agile environments with cross-functional teams.
• Exceptional stakeholder management and communication skills.
• A passion for innovation, experimentation, and delivering measurable outcomes.

About Us

At ING, were all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether youre taking ownership of exciting projects, thinking outside the box, or working with global colleagues, youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if youre interested but dont meet all the criteria, we encourage you to apply. Were invested in fostering a diverse and inclusive workplace (opens in new window) where everyone feels like they belong. Were your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply  

Sound like your kind of vibe? We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey, JanuaryJune 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on skye.griffiths@ing.com (opens in new window)

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com (opens in new window)

Applications close 7 October

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