at ING Bank
OtherPosted 13 days ago
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**Daily & Savings Operations Expert - ING** Join ING's COO Daily & Savings Team to manage end-to-end daily banking & savings processes, ensuring smooth workflows and exceptional customer experience. Key responsibilities include process monitoring, controlling SLAs, managing external providers, and drive continuous improvement using Forseti & quality tools. You'll analyse operational data and collaborate with various departments to ensure efficiency and customer satisfaction. Ideal candidates hold a university degree, have previous operations experience (Forseti, quality tools, client onboarding), proven stakeholder management skills, strong analytical skills, and a proactive approach to challenges. Apply now!
- Compensation
- Not specified
- City
- Madrid
- Country
- Spain
Currency: Not specified
Full Job Description
At ING we are looking for Daily Banking & Savings Process Expert
We are looking for a talented and enthusiastic Daily Banking & Savings Process Expert to join our COO Daily & Savings Team of COO Products Tribe Spain.
The responsibility of this team is to analyze, monitor, control and develop the transactional and savings accounts processes. Focused on the E2E customer journey we ensure the proper work of the process and the best customer experience.
As a key member of the team, you will provide knowledge and expertise in the operations area. This means process monitoring, controlling SLAs, managing external providers, process efficiency, customer service, collaboration and continuous improvement.
Your key responsibilities:
As a Daily Operations Expert you:
- Have a deep understanding of the client daily & savings processes, including bankruptcies.
- Implement robust controls and procedures Be responsible for controlling and monitoring external providers flows to detect, prevent and avoid inefficiencies.
- Ensure that we provide our clients with the best experience. Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.
- Create and maintain reports aligned with business and operational needs.
- Data is your facilitator for decision making. (Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency).
- Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring positive client experience.
- You are responsive, proactive, and empathetic in your interactions with customers and colleagues.
- Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits dont hesitate to apply!
- University Graduate.
- Previous knowledge of operations and operative way of working (forseti, herramienta de Calidad and client onboarding flows will be a plus)
- Stakeholders management proven experience, in particular external providers management.
- Strong analytical skills.
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Build partnerships and work collaboratively with others to meet shared objectives and build strong customer relationships and deliver customer-centric solutions.
- Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Makes Good and timely decisions that keep the organization moving forward creating a new and better ways for the organization to be successful.
- Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet commitments.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Check out what is waiting for you!
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesnt take up your time or your cravings.
Our house will be your home.
In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360 care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Clinics with professional, world-class athletes.
Gympass service.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
International Remote work program.
Get to know Us
We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.
Making things happen, helping others be successful, always being one step aheadthats our DNA. If you look at yourself in the mirror and your reflection matches our way of being and workingwe are looking forward to meeting you!
At ING, you belong just as you are. We hire and support people for their talent and potential and we know that when you can be yourself, you do your best work.
Job Application Safety Reminder
Were seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING:
- Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn.
- Check the senders email carefully: Legitimate communication will always come from @ing.com and/or @myworkday.com.
- No payments or banking details will ever be requested: If someone asks for this information, its a scam.
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En ING estamos buscando uan persona experta en Daily Banking & Savings Process Expert
- Tendrs un profundo conocimiento de los procesos diarios y de ahorro de clientes, incluyendo bankruptcies.
- Implementars controles y procedimientos robustos. Sers responsable de controlar y monitorizar los flujos de proveedores externos para detectar, prevenir y evitar ineficiencias.
- Asegurars que proporcionamos a nuestros/as clientes/as la mejor experiencia. Estars comprometido/a con el aprendizaje y la mejora continua, buscando oportunidades para mejorar procesos, optimizar sistemas y agilizar workflows.
- Crears y mantendrs informes alineados con las necesidades de negocio y operativas. Los datos sern tu facilitador para la toma de decisiones. (Medicin, obtencin de datos operativos, anlisis de evoluciones, tendencias y volmenes buscando mejoras que aumenten la satisfaccin del cliente y la eficiencia en costes).
- Proporcionars un excelente servicio al cliente a stakeholders internos y externos, atendiendo consultas, resolviendo incidencias y asegurando una experiencia positiva.
- Sers una persona reactiva, proactiva y emptica en tus interacciones con clientes y equipo.
- Colaborars estrechamente con otros departamentos, como Retail business, Compliance, Risk Management y Tecnologa, para coordinar esfuerzos y abordar retos de forma conjunta.
- Titulacin universitaria.
- Conocimiento previo de operaciones y del modelo operativo (Forseti, herramienta de Calidad y flujos de client onboarding sern un plus).
- Experiencia demostrable en gestin de stakeholders, en particular gestin de proveedores externos.
- Fuertes habilidades analticas.
- Asume nuevas oportunidades y retos exigentes con sentido de urgencia, alta energa y entusiasmo.
- Construye alianzas y colabora con otras personas para alcanzar objetivos comunes y desarrollar relaciones slidas con clientes, ofreciendo soluciones centradas en el cliente.
- Se comunica de forma multimodal transmitiendo una comprensin clara de las necesidades nicas de diferentes audiencias.
- Toma decisiones adecuadas y a tiempo que impulsan a la organizacin hacia adelante, creando nuevas y mejores formas de alcanzar el xito.
- Planifica y prioriza el trabajo para cumplir con los compromisos alineados con los objetivos organizativos, responsabilizndose y responsabilizando a otras personas para lograrlos.
Qu ofrecemos?
El tiempo que pasas en el trabajo, los retos a los que te enfrentas o los aprendizajes que obtienes son muy importantes, pero qu hay de tu vida personal? En ING queremos que tu trabajo te llene en todos los sentidos, y por eso cuidamos hasta el ms mnimo detalle.
Descubre lo que te est esperando!
S flexible, my friend
Nuestro modelo se basa en la flexibilidad y la responsabilidad. Teniendo en cuenta tanto las necesidades de nuestras personas clientas como de nuestras personas colaboradoras, decids conjuntamente qu das trabajas desde casa y qu das vienes a ING MAD para dar tu mejor versin. A tu manera.
Tarjeta restaurante.
Para que pensar qu comer no te quite tiempo ni te genere antojos.
Nuestra casa ser tu hogar.
En nuestras oficinas encontrars soluciones de movilidad elctrica, servicio mdico, peluquera, gimnasio, The Good Service (para ayudarte con tus gestiones) y mucho ms!
Seguro mdico.
Para ti y toda tu familia (cnyuge/pareja e hijas e hijos).
Seguro de vida.
Te ayudamos a proteger lo que ms te importa.
Retribucin flexible
Adems, disfrutars de nuestro modelo de retribucin flexible, a travs del cual, de una forma fiscalmente ms ventajosa, podrs acceder a otros servicios como guardera, abono transporte, ayudas a la formacin
Servicio de lanzadera gratuito en la empresa
No importa dnde vivas. Contamos con 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cmodamente a nuestra oficina de ING en Madrid.
Beneficios bancarios
Prstamos especiales con condiciones ms beneficiosas.
Condiciones especiales en hipotecas tras 6 meses trabajando en el banco.
Y podrs beneficiarte de nuestro plan de pensiones despus de 1 mes con nosotras y nosotros!
Ms vitalidad y ms sentimiento de pertenencia
Cuidado 360 de la persona empleada (fsico, mental, conexin social y propsito).
Servicio de fisioterapia en las oficinas.
Clnicas con deportistas profesionales de primer nivel mundial.
Servicio Gympass.
Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIG.
Programa de trabajo remoto internacional.
Concenos
Somos un equipo de ms de 1.800 personas que compartimos una misma idea: poner de nuestra parte para ayudar a nuestras personas clientas a crear un futuro mejor para s mismas, proporcionndoles las herramientas que necesitan para llegar donde quieren.
Un banco 100 % digital, donde la tecnologa, la innovacin, la simplicidad y la transparencia son los principales ingredientes, y el primero en trabajar con metodologas agile.
Y aunque estamos en Espaa, tenemos la suerte de trabajar en un banco internacional con presencia en ms de 40 pases.
Estamos orgullosas y orgullosos de contar con un equipo diverso, y estamos comprometidas y comprometidos a seguir desarrollando una cultura de Diversidad, Inclusin y Pertenencia para fomentar una cultura de colaboracin e innovacin que represente a todos los colectivos de la sociedad.
Y aunque por fuera seamos naranjas, por dentro somos verdes. Nuestra ambicin en Sostenibilidad es Empowering (y)our Sustainability journey. Estamos recorriendo este camino para nosotras y nosotros, pero tambin acompaamos a nuestras personas clientas cuando deciden emprenderlo.
Hacer que las cosas sucedan, ayudar a que otras personas tengan xito, ir siempre un paso por delante: ese es nuestro ADN. Si te miras al espejo y tu reflejo encaja con nuestra forma de ser y de trabajar estamos deseando conocerte!
En ING, perteneces tal y como eres. Contratamos y apoyamos a las personas por su talento y potencial y sabemos que cuando puedes mostrarte tal y como eres, haces tu mejor trabajo.
Job Application Safety Reminder
Estamos detectando un aumento de ofertas de empleo fraudulentas. Para protegerte, sigue estas pautas clave al aplicar en posiciones de ING:
- Inscrbete solo a travs de plataformas oficiales de ING: ING utiliza Workday y LinkedIn como su sistema interno de reclutamiento. Las candidaturas deben enviarse nicamente a travs de nuestro sitio oficial de carreras o mediante ofertas de empleo de ING en LinkedIn.
- Revisa cuidadosamente el remitente del correo electrnico: Las comunicaciones legtimas siempre procedern de @ing.com y/o @myworkday.com.
- Nunca se solicitarn pagos ni datos bancarios: Si alguien te pide esta informacin, se trata de un fraude.
