at HSBC
OtherPosted 6 days ago
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**Job Listing: Customer Service Representative - Retail Banking** **About HSBC** HSBC is one of the world’s largest banking and financial services organizations, with operations in over 64 countries and territories. We are committed to building a culture where all employees are valued, respected, and have the opportunity to grow within an inclusive and diverse environment. **The Role** We are looking for a proactive and engaging Customer Service Representative to join our retail banking team. This role involves understanding and interpreting customer needs, providing excellent service, and promoting our range of products and services. **Responsibilities** - Deliver high-quality customer service both face-to-face and over the phone - Identify customer needs and proactively promote relevant products and services - Process customer transactions accurately and efficiently - Collaborate with colleagues to resolve complex customer queries and issues - Maintain detailed knowledge of HSBC’s products and services - Ensure compliance with HSBC's policies and procedures, as well as relevant regulatory requirements **Requirements** - Excellent communication and active listening skills - Strong relationship-building skills - Ability to work effectively in a team environment but also independently - Resilience, tenacity, and the ability to perform under pressure - Strong customer focus and the ability to understand and address customer needs - Proficiency in Microsoft Word and Excel - Prior sales experience would be advantageous but not essential **What We Offer** - Opportunities to grow both personally and professionally - A competitive salary and benefits package - A diverse and inclusive work environment **Opening up a world of opportunity** If you're looking for a career that offers excitement, challenge, and opportunity, HSBC is the place for you.
- Compensation
- Not specified
- City
- Not specified
- Country
- Not specified
Currency: Not specified
Full Job Description
We are currently seeking a high calibre professional to join our team as a Sales and Retention Consultant.
In this role you will:
- Engage new and existing customers via non face-to-face channels on their loan and credit card needs.
- Identify and recommend the best loan and cards arrangement base on customer needs.
- Supported by digital journeys, to assist customer to complete the application and onboarding process.
- Deliver consistent and best-in-class customer service
- Meet HSBC compliance and control standards
To be successful you will need:
- A communicator able to communicate and express well to deliver the best experience for the customer, proficient in Mandarin and English
- Motivated and Resilient: You thrive in a fast paced and disciplined environment
- Empathetic and Energetic: You take the time to listen and truly understand your clients needs, nurturing and building strong relationships with customers. You take ownership and deliver on your promises
- Team Player: You are able to work both independently and also as a team and motivate those around you to deliver the best experience for the customer
- Basic computing skills like Microsoft word, Excel etc
- Prior sales experience would be advantageous but not essential
Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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