About the business area

Retail Banking at HSBC helps millions of customers manage their everyday finances while planning for longer-term goals like saving, investing and building financial confidence. It involves large-scale, customer-focused banking, giving people the tools, guidance and digital services they need at different life stages.

Who you are

Youre naturally curious, customer-focused and motivated by solving problems that make things better for people. Youll do well if you enjoy working with others, asking smart questions and turning complex information into clear actions. Youll need analytical thinking, communication skills, teamwork, initiative and a flexible mindset in a fast-changing environment. An interest in customer journeys, digital banking, data and continuous improvement will help you succeed. You dont need to be a business expert or know retail banking inside out from day one well give you the tools, training and support to build that knowledge. What matters most is your openness to learning, your problem-solving mindset and your passion for delivering a great customer experience. 

What you'll do

Youll work with teams across Retail Banking to improve customer journeys, strengthen digital banking and help make everyday banking simpler. You could support Products and Propositions teams, help review customer feedback and complaints, analyse trends in data, and turn complex information into clear recommendations. Youll work with colleagues across customer, product and delivery teams to understand what needs to change and help shape practical solutions. You may also contribute to presentations for senior leaders and support projects linked to service, growth and customer experience. Its a role where youll use curiosity, analysis and teamwork to help improve how HSBC works for customers.

What you'll learn

Youll build your knowledge of retail banking through structured training, mentoring and four placements linked to HSBC UKs strategic priorities. Alongside your BSc (Hons) in Applied Retail and Commercial Banking with the University of Exeter, youll learn how customer journeys work across channels, products and propositions, and how data, risk and leadership shape better outcomes. As the programme progresses, youll deepen your understanding of customer support, people leadership, risk management and product or project management. Youll also strengthen your ability to turn insight into action in a fast-moving, customer-focused environment. By the end, youll have a rounded view of the retail bank and the skills to build a long-term career in it.

Where you'll work

Youll work across HSBC UKs Retail Banking business, gaining exposure to teams that shape customer journeys, products and operations. Your placements could include branches, contact centres and head office teams, giving you a broad view of how the retail bank works together. Its a customer-focused environment where collaboration matters and different teams combine insight, service and strategy to improve experiences. Youll be part of a supportive culture that helps you build confidence while exploring different parts of the business.

Eligibility Criteria

Youll complete a BSc (Hons) in Applied Retail and Commercial Banking through the University of Exeter, so youll need to meet the relevant apprenticeship and academic entry requirements. To be eligible, you must:

• Be available to work full-time from November 2027 for 50 months
• Have obtained 5, or more, GCSEs at a minimum of grade 4/C
• Have obtained, or expected to obtain, a minimum of BCC across your top 3 A-levels, or equivalent
• Be fluent in English
• Have been a resident in the UK for the last 3 consecutive years before the start of the Apprenticeship, and have a continued Right to Work in the UK for the full duration of the programme

We only accept one application per recruitment cycle so please take time to explore our opportunities before applying as we may not be able to transfer your application to other vacancies.

Applications will be reviewed on a rolling basis and we may close this vacancy earlier than the advertised closing date if we receive a high volume of applications. Please apply as soon as possible to be considered.