GCB 5

We are currently seeking a high calibre professional to join our team as a Project Manager, Client Connectivity

In this role you will:

Client delivery & project execution

• Manage a varied portfolio of global integration / implementation projects, driving delivery to successful completion.
• Drive project timelines and optimal time to revenue, with focus on high revenue and strategic clients.
• Ensure each client can operate their accounts and services as expected, and that project expectations are met before closure.
• Use proactive project management approaches to manage multiple competing deadlines in real-time.

Stakeholder management & communication

• Build trusted client relationships through clear communication, understanding client needs, and ensuring satisfaction throughout onboarding.
• Serve as a central liaison between internal and external stakeholders across multiple regions; communicate effectively with senior stakeholders.
• Provide clear updates on status, risks, issues, and dependencies to relevant stakeholders.

Pre-mandate / consultation support

• Support pre-mandate and RFI/RFP consultation, bringing project management expertise and knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.

Process improvement & client experience

• Simplify and challenge existing processes, contributing to continuous improvement.
• Drive initiatives to improve client experience and enhance Net Promoter Score (NPS), including providing feedback for service improvements.
• Streamline documentation processes (including use of tools such as GDOCs) to ensure accurate and timely delivery with minimal friction.

Collaboration & knowledge

• Collaborate with global cross-functional teams including Legal, Operations, IT, Sales, and Product to optimise delivery and internal processes.
• Maintain awareness of the wider financial and technical environment impacting clients.
• Stay current on developments in payments products and technology.

To be successful you will need:

• Strong track record in client relationship building and stakeholder management.
• Good understanding of payments types regionally and awareness of the global landscape.
• Strong payments and liquidity product knowledge.
• Understanding of industry standard formats (including ISO 20022) plus testing processes and methodologies.
• Prior project management experience and/or relevant qualifications.
• Experience in client-facing roles.
• Familiarity with design thinking principles.
• Excellent communication, presentation, influencing, and leadership skills (written and verbal), with the ability to adapt style to audience (clients and internal stakeholders).
• Ability to excel under pressure and deliver against deadlines.
• Additional languages are an asset.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).

Opening up a world of opportunity
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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