GCB 6

We are currently seeking a high calibre professional to join our team as a Ops Manager Cards and Loans

In this role you will:

• Monitor offshore teams adherence to relevant standards and requirements (e.g., BPC, BIA, procedures, and other control obligations).
• Coordinate and drive annual reviews/attestations and ensure evidence is complete, accurate, and submitted on time.
• Consolidate offshore submissions relating to compliance/control topics (gaps, breaches, issues, action plans).
• Provide clear guidance to offshore teams on expected quality/format, and ensure deliverables meet onshore governance expectations.
• Act as the key onshore contact to manage audit requests, clarify what auditors need, and coordinate responses across the offshore teams.
• Review offshore-prepared documents/evidence for completeness, accuracy, and alignment to the ask before any audit walkthrough.
• Support/lead audit walkthrough preparation and ensure final submissions are properly controlled, consistent, and delivered within timelines.
• Provide onshore insight/input into projects impacting Cards & Loans (e.g., process changes, regulatory/control initiatives).
• Identify hiccups early (process breaks, control weaknesses), escalate where needed, and track actions to closure.
• Challenge appropriately to ensure fixes are effective rather than tick-box responses.
• Support discussions with other departments (UWS, Business, IT, etc.) to unblock issues affecting the team and maintain continuity of delivery.

To be successful you will need:

• General banking knowledge and understanding of card operations
• Self-motivated
• Good analytical, communication and interpersonal skills
• Attentive to details and proficiency in handling customer complaint

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-