at HSBC
OtherPosted 4 days ago
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**Customer Service Officer - Commercial Banking** HSBC seeks a dedicated **Customer Service Officer** to support the Commercial Banking division in Hong Kong. Key responsibilities involve collaborating with Relationship Managers to deliver effective customer service, acting as a primary customer support point, and assisting in customer referrals. Essential skills include strong customer focus, excellent communication, problem-solving abilities, and proficiency in CRM systems. Proven experience in banking, familiarity with credit assessment, and fluency in English (and preferably Putonghua) are vital. Demonstrated expertise in Outlook, Word, Excel, and PowerPoint is required. Join our global team and drive customer satisfaction in commercial banking.
- Compensation
- Not specified
- City
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- Country
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Currency: Not specified
Full Job Description
Job Title: Customer Service Officer - Commercial Banking
Introduction
HSBC Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises as well as Business Banking in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBCs international network and broad range of market leading banking products and services.
Principal Accountabilities / Responsibilities
- Support Relationship Managers in delivering efficient and quality service to customers
- Act as major contact point with customers support functions to ensure smooth account operations
- Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers
Experience/Skills Required
- Be customer focused and have strong interpersonal, communication and problem solving skills
- Have a good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
- Have a good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
- Fluent in spoken and written English with knowledge in Putonghua is an advantage
- Proficient in using Outlook, Microsoft Word, Excel and PowerPoint
