at HSBC
OtherPosted 9 days ago
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**Customer Service Officer** Support Relationship Managers, acting as primary customer contact point to ensure smooth account operations and handle referrals. Manage customer service systems like CRM, and may use Microsoft Office tools. Required: strong interpersonal, communication, and problem-solving skills; understanding of banking products, credit assessment, and operating systems; proficiency in English and Putonghua (advantageous).
- Compensation
- Not specified
- City
- Not specified
- Country
- Not specified
Currency: Not specified
Full Job Description
Principal Accountabilities
- Support Relationship Managers in delivering efficient and quality service to customers
- Act as major contact point with customers support functions to ensure smooth account operations
- Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers
Skills Required
- Be customer focused and have strong interpersonal, communication and problem solving skills
- Have a good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
- Have a good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
- Fluent in spoken and written English with knowledge in Putonghua is an advantage
- Proficient in using Outlook, Microsoft Word, Excel and PowerPoint
