Job Description

In this role you will:

• Proactively reviewing a dedicated portfolio of clients to drive revenue and maintain Client Experience outcomes
• Act as an escalation point for customers within their portfolio on issues that may extend beyond the local market
• Maintain business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation
• Enhance collaboration with Transaction Services, internal stakeholders, Sales Managers, Relationship Managers and other external units on service performance, initiatives and issues
• Collaborate with CM and Transaction Services Team Leaders in driving a culture of long-term, high-quality needs-based solutions for clients, setting a market leading standard for service and client experience.
• Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients.
• Generate and transfer larger/complex deals to appropriate team
• Support the Country Head of Client Management and Regional and Global teams on customer experience and initiatives
• Generate new business opportunities from portfolio and managing Sales to completion

Qualifications

To be successful in this role you should meet the following requirements:

• University degree supporting Financial Services, Business Operation, Process service or equivalent experience in a related field
• Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
• Fair understanding of ICC rules such as UCP / ISBP / ISP / URDG
• Fair understanding of AML and sanctions screening procedures in Trade
• Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process

• Ability to use strong judgement to identify and resolve problems whilst maintaining service performance
• Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others

• Demonstrated ability to prioritise, multitask and work independently, as well as work collaboratively
• Ability to manage under pressure, making good and timely decisions/escalation in tough situations
• Minimum 7 years of experience in trade/client services